90 | BUILDING Signature Homes Taranaki T T Russell Fredric Client care franchise’s main focus Designed with a growing family in mind, the layout effortlessly combines private sanctuaries with expansive, shared spaces, making it a perfect home for any stage of life. T T to page 92 Twenty years on from the launch, Signature Homes Taranaki franchise owners Dustine Palmer and Geoff Mockett and their team continue to “live and breathe” client satisfaction. “That is our key driver,” Dustine says. Rather than being a general ethos, the satisfaction of Signature Homes clients is a based on a concept referred to as ATBT, an acronym for ‘addicted to better together’. “Our entire team, from sales to construction to delivery, they live and breathe it as well.” Geoff and Dustine have owned Signature Homes Taranaki, which is based in New Plymouth, for 20 years and it was the first franchise home builder in the region at that time, Dustine says. Geoff is a builder by trade, and while there were challenges in being a start-up as the first franchise builder in the region, as well as Signature Homes nationally being a relatively new business, the company steadily gained recognition nationally and regionally. “In a lot of ways we grew up with the Signature brand. In terms of the support and the brand there’s been nothing but good things that have come from that decision.” From a business perspective, the advantages of having franchised systems and support provided are well proven, along with offering considerable advantages for clients through scale, efficiency and materials cost savings. During the past 20 years, some changes in technology and systems have been significant, while other changes, such as the metrics around volume versus client satisfaction have been somewhat more subtle, but equally significant, Dustine says. “We very much considered ourselves as a construction business; that has definitely changed over the last 15 years – that we are a sales business – and as a brand the focus is the five-star client experience.” That five-star experience also translates tangibly into each and every house built by Signature Homes Taranaki, whether a modest home based on one of Signature’s pre-designed plans, or a high-end, entirely bespoke build such as a house in Westown, New Plymouth. Nestled on a spacious, elevated section, the two-level home makes the most of its breathtaking mountain and distant sea views, with ample room for integrated outdoor living. Designed with a growing family in mind, the layout effortlessly combines private sanctuaries with expansive, shared spaces, making it a perfect home for any stage of life. With a generous footprint of 230sqm, this meticulously crafted four-bedroom, three-bathroom home features an architectural design that strikes a balance between contemporary style and practical living. The design prioritises both privacy and functionality, with living areas thoughtfully arranged to optimise the home’s flow. Expansive windows and ranch sliders ensure the outdoors are brought inside, flooding the home with natural light and framing spectacular views of the surrounding landscape. The master suite, located at the private end of the second storey, provides a peaceful retreat. Complete Engineering Solutions, Start to Finish. Cadwallader Industries Ltd • Plasterboard Stopping • Cornice Installation Mark Cadwallader 027 481 8132 06 278 5748 e: plasteringplus@gmail.com www.plasteringplus.co.nz Phone Jonno: 027 631 7079 Email: info@noonancontracting.co.nz Website: www.noonancontracting.co.nz Facebook: Noonan Contracting Ltd Noonan Contracting are your trusted Excavation experts. They pride themselves with providing top quality work. Benefits Of Using Noonan Contracting ● Experienced and Licensed Operators ● Competitive Pricing ● Satisfaction Guaranteed Just some of the work they do are: ● Excavation and Site Preparation ● Land Cleaning and Grading ● Trenching and Foundation Digging ● Debris and Tree Removal ● Pond and Swimming Pool Excavation ● Driveway and Pathway Construction ● Metal and Topsoil Cartage ● Soak Holes AND ALL OTHER TYPES OF JOBS Proud to be working with Signature Homes Taranaki to provide their window furnishing requirements. YOUR TARANAKI DRAPES & BLINDS SPECIALIST 06 753 9302 drapesandblindzdirect.co.nz
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