Mitre 10 Trade – Keeping up with demand Mitre 10 MEGA Napier and Hastings is 100% owned and operated by the Ricketts family, locals who de initely know their chilly bins from eskys, and have been trusted in the Bay since 1961. From small beginnings in Taradale the family business is now one of the largest retail businesses in the Bay –employing over 270 people locally. Having a great team who is as committed to delivering excellent service as he is, is something Mitre 10’s Trade Manager, Tristan Seccombe, has especially appreciated of late. In isolation with his family keeping Tristan physically away from work for an extended period, he’s been able to rely on his team of Operations, Account and Department Managers to ensure the company’s reputation for service second to none to all its customers has been maintained throughout. “We have had a lot to organise around sta being o sick, supply of materials challenges and I’m proud of the fact that we’ve come through these times well. We really value our trade customers and work very hard to provide them with the service they have come to expect from Mitre 10,” Tristan says. “Throughout the nationwide structural timber and gib supply shortages, the team did a really good job of managing a fair distribution to our account holders and clear communication around lead and supply timeframes”. Tristan and the team looked hard at ways they could mitigate its impact and turn a negative into a positive. “We decided to really put a strong emphasis on kitchen and bathroom design, supply and support to our trade customer. And another aspect of work Tristan says is such a strong positive within the culture of the company is that all sta are encouraged to learn as much as they can about the product o ering. Our suppliers will often come in and provide our sta on the ground with up-to-date information and advice to pass on to our customers. It gives our team a lot of satisfaction to be able to answer customer questions and its great for their professional development.” As any business, Mitre 10 is in business to make a pro it, however Tristan says that key to that is investment in the team and investment in clients and customers. “We talk a lot about sustainability of the sale. We want to engage with our account holders at multiple levels to bring value to the experience and outcome. To continue to lead the market, we are investing to meet the future needs of our customers through expansion” And giving back is equally important. As the only locally owned and operated timber merchant in Hawkes Bay, its important that we reinvest, and we do this by providing signi icant sponsorship for Hawke’s Bay charities and local groups. mitre10.co.nz/trade We know the industry. We know trade. We’ve got over 80 dedicated trade departments nationwide with skilled industry trained reps to get what you need, when you need it. No mucking around. Our trade team are here to help you get the job done right.
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