30 | Morrinsville: Piako Tractors REGIONAL DEVELOPMENT Strong focus on after-sales support Karen Phelps Selling new products is one thing but it’s the after sales support that is equally important, says marketing and development manager Brian Matchett from Piako Tractors. “When their equipment breaks down our customers need to know we’re there to help them get back up and running again as quickly as possible. That’s why we offer a 24/7 emergency breakdown service,” he says. Piako Tractors offers fully equipped workshops in all its locations – Morrinsville, Rotorua, Matamata and Northland – with dedicated technicians. This is supported by fully equipped mobile service vehicles on the road attending to customers needs. All service vehicles are connected through GPS so can be directed via head office to where they are most needed, says Brian. “As we know where our vehicles are when a job comes up we can direct the closest vehicle to the job for a more rapid, cost effective response for our customers,” he says. All staff is fully qualified and undergoes an extensive training regime as well as completing continual training. “Our strong partnerships with our suppliers allows us to keep our staff fully trained and up too speed on all the latest technology that is involved with modern machines these days,” says Brian. Selling quality brands also helps gives customers reassurance and confidence, he says. Piako represents Fendt Massey Ferguson, Valtra, ISEKI, Krone, Pottinger, Alpego, Bogbelle and Joskin to name a few. “We’re proud of our relationships with suppliers. We’ve got some powerful partnership, probably the best in the industry, and we’re privileged to represent the top brands in the country. “When their equipment breaks down our customers need to know we’re there to help them get back up and running again as quickly as possible. That’s why we offer a 24/7 emergency breakdown service.” to page 32 YOUR LOCAL DEALER PROUD SHAREHOLDER OF For all POTTINGER parts, sales and service
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