116 | Working as a cohesive unit From ideation to concept drawings, council planning to construction and execution, Refresh Renovations Taupō can assist. BUILDING Refresh Renovations Taupo T T Richard Loader “Renovation projects always present some challenges and the crew can problem solve and find solutions as they arise.” Investing time upfront and fostering strong customer relations are at the forefront of the process of Refresh Renovations Taupō. “There is a large amount of decision making that happens before a renovation build. We get to know the customer really well and understand how they use their space, what they want to achieve through the renovation, their style preferences and budget etc. All of these discussions inform the project scope, product selections and means clients can refine their decisions before we get to the build stage,” says franchise owner Rachel Fenton. Rachel came to Refresh Renovations having demonstrated strong relationship management skills throughout her professional career and she remains focused on building a rapport with her clients to achieve their goals. “There is not a single solution for each customer – that’s why it’s so important to work with the individual to help them to create the beautiful space that they have in their mind.” She says that investing time at the start to plan correctly means when the building phase begins the project proceeds seamlessly. Rachel then project manages the build with her team of professionals, which includes Diamond Built, Things Electrical and Rescue Plumbing, to produce a great result. “Our trades team have developed a good rapport and work as a cohesive unit. Renovation projects always present some challenges and the crew can problem solve and find solutions as they arise. Our renovations team are locals, so they’re familiar with homes of all shapes and sizes and having local knowledge is extremely valuable when it comes to renovating, and particularly when it comes to the consent process.” Rachel uses Refresh Renovations’ proven five-step system to provide her clients with an exceptional experience. This starts with concept planning, and they use Matterport camera technology to help customers visualise their completed renovation with a 360 walkthrough. “It takes courage to start a renovation process and sometimes people get stuck as they don’t have the right information or might feel it’s too overwhelming. My role is to provide knowledge and support, so they can feel confident in creating the home they have always dreamed of and to ensure they are making wise, timely decisions that propel their project forward.” From ideation to concept drawings, council planning to construction and execution, Refresh Renovations Taupō can assist with a wide variety of renovation projects including full home, bathrooms, kitchens, laundry, extensions, home office, garage conversions, recladding, decking and more for houses, flats, and holiday homes. Rachel says Refresh Renovations Taupō are also experts at managing projects on behalf of clients who may not be living at the property, for example holiday homes. Refresh Renovations Taupō offers services throughout the region, from Turangi and Acacia Bay to Kinloch and Wharewaka. “Creating a home that people are proud of should be an exciting prospect. I want our customers to feel important no matter what the size or value of the project. It’s about helping them to create a space customised to their needs and dreams. I love working with people, helping them visualise and create their perfect space.” Alterations & Additions, New Builds, Decks, Patios, Driveways, Pergolas, Paths, Retaining Walls diamondbuiltservices@gmail.com 021 077 3505 Daniel Fenton LBP Registered Carpenter Taupō Home Renovation Building Company Our Taupō branch offer specialist home renovation services throughout the region, from Turangi and Acacia Bay to Kinloch and Wharewaka. Keen to give your Taupō home an upgrade? Get in Touch! 0800 00 45 44 Things Electrical has a proud reputation of providing a thorough and conscientious approach to every job. They are quality-focused and are always looking for the best solution possible to suit your job. RESIDENTIAL COMMERCIAL INDUSTRIAL +64 7 376 5644 | info@thingselectrical.co.nz | www.thingselectrical.co.nz
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