58 | Manawatu: Refresh Renovations Manawatu T T Karen Phelps Refresh team scoops pool at awards The winning team at Refresh Renovations Manawatu. T T to page 60 REGIONAL DEVELOPMENT Refresh Renovations Manawatu took out a swathe of awards in 2023 reflecting its unwavering dedication and outstanding service. It clinched six out of seven awards from 44 franchises, including Best Customer Service of the Year, Franchise of the Year, Administrator of the Year, Marketer of the Year, Project Management Team of the Year, a bronze award for Extension/Conversion of the Year and silver for Bathroom of the Year. Franchise holder Wayne Gordon says that importantly customer feedback plays a pivotal role in the judging criteria, particularly for the coveted Customer Service of the Year award. He considers that the Project Management Team of the Year accolade also underscores Refresh Renovations Manawatu’s customer-focused approach, emphasising tailored solutions, effective communication, and meaningful interactions with clients and subcontractors. With 11 years of dedicated service in the Manawatu region, the franchise, led by Wayne, has become synonymous with delivering transformative renovation projects that exceed client expectations. Wayne brings a unique blend of skills and experiences to the table. With a distinguished 24-year career in the NZ Army, spanning roles in catering, instructional positions, and logistics/supply chain management, Wayne honed crucial project management skills that seamlessly translated into the dynamic realm of construction. His journey took him across various locations, including Waiouru, Christchurch, and Palmerston North, where Wayne owned investment properties. The challenges of managing maintenance and renovations remotely sparked the idea for a specialised renovation design and build company. In 2012, Wayne seized the opportunity and took on the Refresh Renovations Manawatu branch. He says that Refresh Renovations Manawatu stands out for redefining the traditional renovation model. “Unlike the conventional approach where homeowners manage builders, designers, consents, suppliers, and coordinate trades, Refresh Renovations operates as a design and build renovation company,” explains Wayne. “The goal is to reduce the risk of projects going over time and budget through meticulous planning, aligning trades, suppliers, and designer relationships, and obtaining necessary permits and compliances.” The locally owned and operated franchise provides a single point of contact managing all aspects of a project from planning to completion. 586 Tremaine Ave, Palmerston North 06 355 4020 nebulite@xtra.co.nz www.nebulite.co.nz With over 30 years manufacturing experience, Nebulite Aluminium Palmerston North are proud to support Refresh Renovations Manawatu PROUDLY SUPPORTING REFRESH RENOVATIONS 021 424 786 abode.paintingnz@gmail.com PROUDLY SUPPORTING REFRESH RENOVATIONS
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