| 63 FORESTRY Fast Harvesting Fast Logging Crew 54 received the Monarch Award for 16 years or 4000 man days LTI Free Keeping your people and production looked after totaloilnz.co.nz Entering the New Zealand market in 1999, Total Oil New Zealand has held a crystal clear focus on being close to its customers from day one. “We add true value by being close to our customers,” says Reuben Thickpenny, CEO. “Our goal is to be the best lubricant supplier in New Zealand, not the biggest.” In May 2020 Oil Intel signed a 50/50 joint venture with TotalEnergies creating Total Oil New Zealand, signi icantly increasing direct access to information and support from the world’s third-largest oil company. “We have the largest dedicated sales team in New Zealand who regularly participate in our internal technical training programmes — to be the best in the business. Our network of branches, warehousing, and distribution centres throughout New Zealand ensures a seamless supply of product and easily accessible technical support.” With twelve of its own delivery trucks and all sales team driving utility vehicles, clients can be assured of emergency deliveries where and when needed. “Wherever possible, we do not use third party suppliers and we manage all our own stock. Our National Support O ice and Main Distribution Centre is based in the Hawke’s Bay where we have a team of twenty- ive including three full time technical specialists, marketing, logistics, customer service and inance. We work with our branches and independent distributors, regularly monitoring their performance to make sure customers are receiving the best possible level of service.” Total Oil New Zealand’s core customer sectors include contracting, agriculture, automotive, food & horticulture, forestry, industrial, marine, refrigeration, small engine, and transport. These varying industries are further de ined by New Zealand’s beautiful, but at times challenging environmental and climatic conditions. “That’s why we o er the largest product range, covering these challenges. Our products meet ACEA and API speci ications and are certi ied accordingly. They’ve been rigorously tested to meet European, American and with many individual approvals.” Reuben says the company’s technical department boasts the best brains in the industry, providing advisory services and a comprehensive knowledge of componentry and applications. “We place huge emphasis on oil sampling and analysis programmes and work with our customers to interpret test results. Lubrication audits and leet surveys are invaluable in ascertaining performance and ensuring correct lubrication practices are being employed.” Total Oil New Zealand provides industry training programmes throughout the country. From introductory courses to product-speci ic modules, and can provide the right training for its customers and their sta , wherever they are. “Our technical teamwill work with our customers to ind solutions to problems and explore fresh and innovative ways of running their business.” Leader in lubricants
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