100 | Franchise does it again Totalspan Whanganui/Hawera builds a variety of projects from small residential garages to large commercial buildings. Totalspan Whanganui/Hawera T T Karen Phelps BUILDING For two years in a row Totalspan Whanganui/Hawera has taken out the Customer Excellence accolade at the national Totalspan annual awards. “It’s judged on customer surveys from the end of the job covering the whole process from sale to completion. So that award is a real feather in our caps and shows we are delivering a great outcome to our clients,” says Totalspan Whanganui/Hawera director Aiden Fitzgerald who owns the franchise with brother Michael. In 2023 the brothers were also runners up in the Franchise of the Year and Sales Excellence awards. In 2022 they won the Best New Franchise and were the runner up in the Local Marketing Excellence award. This is even more impressive as the brothers only took over the franchise in 2021. Michael’s expertise as a licensed building practitioner, combined with Aiden’s 16 years of hands-on experience in constructing Totalspan steel buildings for the previous owners ensures they bring a wealth of knowledge and skill to every project they undertake. Aiden cites communication, on time delivery and quality as their key points of difference. Totalspan Whanganui/Hawera builds a variety of projects from small residential garages to large commercial buildings. The rural buildings cover barns, sheds, garages and shelters. Commercial buildings include warehouses, offices, retail display centres, storage units, industrial sheds, workshops and factories. While Totalspan Whanganui/Hawera typically undertakes a build from start to finish it also sell kitsets if clients prefer. “We offer personalised solutions including free on-site consultations and no-obligation quotes. Our team works closely with each customer, customising plans to suit their specific needs, whether they require a residential, lifestyle, rural, or commercial building,” says Aiden. “From securing building consents to overseeing the construction process, we can manage every aspect of the project, ensuring a seamless experience from concept to completion.” Totalspan buildings are constructed using a steel portal frame. The unique construction method gives great strength and durability, says Aiden. All the materials used in Totalspan buildings are sourced from New Zealand (New Zealand Steel is a major supplier) and buildings are manufactured by Totalspan and delivered to site for erection. Aiden says that because Totalspan has its own dedicated manufacturing facility in Christchurch this helps Totalspan to react quickly to customers’ requirements as well as give greater control over quality, price and time frames. Likewise design work is completed in New Zealand and the designers are familiar with the requirements of the building code and the environments the buildings have to withstand. Totalspan can customise buildings to suit any project from three metres in width to over 24 metres wide at any length. He says that Totalspan designs allow for easy, cost-effective future additions and modifications. All projects completed by Totalspan Whanganui/Hawera are backed with a 25-year structural guarantee and a 5-year workmanship guarantee (if constructed by Totalspan Whanganui/Hawera). “At Totalspan Whanganui/Hawera we take a real customer focused approach where our customers’ satisfaction is our utmost priority. Our skilled building team and contractors uphold the highest standards of workmanship, delivering exceptional results regardless of the project size.” Recent projects completed by Totalspan Whanganui/Hawera attest to the diverse applications of Totalspan buildings. The brothers have just completed a commercial project in Marton for McVerry Crawford Motor Group. The 650sqm building comprises workshop/ offices and showroom area. They have also finished a residential garage partly clad in cedar showing that Totalspan Whanganui/ Hawera can also offer other claddings for a different look. LEADING THE WAY IN LOW CARBON CONCRETE WWW.FIRTH.CO.NZ . I . . DESIGNED FOR LIFE Nulook™ Windows & Doors Wanganui is a local ly owned proud fami ly business providing the greater region wi th qual i ty Aluminum joinery for over 30 years. Proudly support ing Totalspan Whanganui FREE PHONE: (06) 345 2375 EMAIL: office@nulookwanganui.co.nz SLIDING DOORS | CASEMENT WINDOWS | SLIDING WINDOWS | HINGED DOORS EXPERT PARTNER OF TOTALSPAN TOGETHER, WE’RE BUILDING NEW ZEALAND WHANGANUI (06) 349 1919 | Cnr Wilson & Guyton St
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