104 | The skill of successful renovation The van den Brinks are looking to deliver quality work along with a positive experience. T T from page 102 Smith & Sons - Pukekohe/Franklin BUILDING They offer a full range of services, from design to construction, and handle a variety of projects including kitchen and bathroom renovations, garage conversions, minor dwellings and larger renovations or new builds, from start to finish, working throughout the Franklin region. Like the other franchises the van den Brinks are looking to deliver quality work along with a positive experience. “Our philosophy is that we try to make life better for anyone we come in contact with,” says Melissa. “We treat everyone the same whether they need a front door replaced, have had a leak in their kitchen, or are ready to do a million-dollar renovation. The customer experience is important and we’re always looking at quality not quantity,” she says Melissa. Melissa and Lane have learned that the earlier they’re involved the better, working closely with clients to ensure that they’re staying within their budget, especially when it comes to choosing materials. Being one of 26 offices nationally means they can pass significant buying power onto their clients. Their focus stays on the homeowner throughout the project’s process, doing what they can to make sure they’re comfortable all the way through, especially if they’re living in a building as it’s being worked on, explains Melissa. “Even if we’re just renovating their bathroom, they’re living in a building site. We make sure that the home is treated the same we’d treat our own home so it’s clean and tidy when we leave at the end of the day, and if it’s their only bathroom, for example, we make sure they’ve still got what they need, which is why we’ve now got a portable bathroom trailer complete with shower, toilet and a vanity.” Your Business, Your Industry, Your News. Each edition priority delivered to your door. i i i i li . www.waterfordpress.co.nz/subscriptions . t f . . / i ti 03 983 5500 Stay informed; we work with business owners and decision-makers across all economic sectors, profiling their success. t i f r ; r it i ers and i i - r r ll i t r , r fili t ir . businessnorth Every client’s needs are different just as every project is different. Key to achieving the outcome their clients are after is clear communication, which begins with listening carefully in the early stages. “Clients might want a new kitchen, but what’s important is what they want to be able to do in the new kitchen. It might be they’re hoping to have a kitchen that will be more of an entertainer’s kitchen or have a kitchen space that will allow them to be cooking dinner while helping kids with their homework, so it’s looking beyond the actual kitchen itself,” says Melissa. “We treat everyone the same whether they need a front door replaced, have had a leak in their kitchen, or are ready to do a million-dollar renovation.” One thing remains true regardless of their growth. Melissa and Lane are committed to their team and they’ve built a team who are as committed to the clients’ experience as they are. It’s the philosophy that appealed to Melissa and Lane from the start and which has been an integral part of their work for the last 13 years. Passion for exceptional quality and craftsmanship Our friendly and approachable ethos mean we will work closely with you to perfect your kitchen layout, creating a perfectly tailored heart for your home. Let’s create a space together that you will be proud to show off, a space that says something about you! 09 239 0875 | hello@kitcheninspirations.co.nz kitcheninspirations.co.nz WINDOWS & DOORS COUNTIES ALUMINIUM WINDOWS & DOORS Suppliers of quality windows and doors for Smith & Sons - Pukekohe Ph: 09 298 2995 | Email: info@countiesaluminium.co.nz www.countiesaluminium.co.nz
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