18 | Normans Transport T T Richard Loader Customer service ‘what we’re here for’ The Normans Transport team at the Waikato Chamber of Commerce Awards. “Normans has always recognised the importance of customer service, but it’s something that in recent times we’ve taken to a new level, placing a real focus on what good customer service actually means....” T T to page 20 REGIONAL DEVELOPMENT Our family business is proud to support another great New Zealand business like Normans Transport, so they can keep delivering top-quality customer service for Kiwis with best-in-class transport and ambient warehouse solutions. We’re stoked to be part of their journey. Whatever your fuel needs, Waitomo can help. As well as supplying petrol and diesel, we offer bulk fuel supply, onsite diesel supply and fuel storage solutions. More than 75 years on, our values remain the same – great people, top performance and a fairer price for fuel. Give the Waitomo team a call to discuss your fuel needs today. One hundred percent Kiwi-owned and operated, Waitomo has been fueling Kiwi businesses across the country for 76 years. 0800 922 123 | WAITOMOGROUP.CO.NZ Entering the 2023 Waikato Chamber of Commerce Business Awards provided Normans, a specialist freight and warehouse provider, the opportunity to measure its service delivery with other entrants in the Service Excellence category, says the company’s General Manager Adam Norman. But he says it was also the perfect vehicle in which the business could express confidence in its team and the work they do servicing their strong customer base of importers, exporters and the region’s primary industry. “Entering the awards was all kudos for our team and the hard work they do each and every day to meet customer demand. “Customer service is what we’re here for, it’s just that moving freight and providing warehousing is how we provide that service. Customer service is something that Mum and Dad, who founded the business, have always driven and it’s part of our core values.” The entry into the prestigious awards programme was a first for Normans, and the company was rewarded with a Finalist placing, putting them in the top three of a record number of entrants. “Getting Finalist was certainly a nice pat on the back for everyone, and recognised that we’re doing good things,” says Adam. “Not winning the category really does provide us with a very strong motivation to build on our service offering, and do better next time round. Normans has always recognised the importance of customer service, but it’s something that in recent times we’ve taken to a new level, placing a real focus on what good customer service actually means to our customers — what makes a good experience and what doesn’t. “We’re on the right track, but we have room to improve. So, the result was good for our business really. “The awards entry process begins in April, with Finalists announced in October, so it is quite a long process. “We will skip entry for this year, focus on our goals over the next twelve months and have another go in 2025.” Normans was first registered in 1988 by Adam’s parents, Charlie and Marie Norman, and began as a livestock transport company in 1970. The company evolved to become a trusted leader in the general freight and container transport, along with warehouse storage. Normans Transport now work with a particular emphasis on food grade products destined for domestic and international markets and operate under a comprehensive Risk Management Programme (RMP). While Charlie and Marie are no longer involved in the business on a day to day basis, they sit on the board, and provide advice to Adam when needed. With Head Office, trucking depot and warehousing in Morrinsiville, Normans also has two depots and warehousing in Hamilton.
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