Business North July 2024

Volume 23 | Issue 4 | July 2024 www.waterfordpress.co.nz businessnorth Leading firmNZ Strong took a novel approach during the construction of Auckland Zoo’s award-winning South East Asia Jungle Track.  Page 10 In the Jungle...

2 | Contents businessnorth 38| New home Hamilton’s Northgate Business Park is home to Atkore Unistrut’s stunning new warehouse and manufacturing facility. 49| Making connections Infrastructure delivery specialist Civtec is celebrating it’s 10th anniversary as it goes from strength to strength. 114| Orchard assets Southern Cross Horticulture is one of the country’s foremost orchard developers and kiwifruit producers. 49 114 38 These conditions are prescribed for the sake of understanding between the Company and its clients. Advertising is charged for on the basis of space taken up using a standard tabloid page. Actual space may be reduced during the printing process but this will effect all advertisers equally so no credit will be given for any reduction in size due to processing. The Company reserves the right to alter, change or omit entirely any advertisement or article that it considers to be objectionable or which may contravene any law. 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| 3 “The trends in international shipping are really, really positive in the sense that what we can see in the future is greater scope for coastal shipping.” SHIPPING INDUSTRY New Zealand Shipping Federation T T Hugh de Lacy Positive outlook for coastal shipping Domestic coastal shipping operators include bulk carriers and container vessels. Two big-picture developments over the next decade are giving coastal shipping a “highly positive” outlook, the Executive Director of the New Zealand Shipping Federation, John Harbord, says. “There’s a period to navigate over the next few years, but if you look at the trends in international shipping you can see a significantly increasing role for coastal shipping in the country’s transport delivery. “Probably 99% of our imports and exports come into or go out of the country by container ships operated by the global shipping lines, and what’s happening there is that ships are being built over the next ten years that will be twice the size of the ones now coming to New Zealand. “When they get here they’ll be stopping at fewer ports because most of our ports are too small and shallow to accommodate them. “That will create increased demand for receiving our key imports and moving them to other parts of the country. “The trends in international shipping are really, really positive in the sense that what we can see in the future is greater scope for coastal shipping,” John says. The NZ Shipping Federation is the industry body representing domestic coastal shipping operators, including bulk carriers and container vessels, the Cook Strait ferries and the Chatham Islands Shipping company. John believes that the trend towards ever-bigger vessels could provide another opportunity for our coastal shipping operators should the big global companies decide New Zealand is just too far away, and start off-loading their New Zealand-bound cargo at eastern Australian ports. “During the Covid pandemic, international shipping companies considered reducing or even curtailing services to Australia, on the basis that Australia was seen as a small, remote market, so the likelihood of reduced services to New Zealand over timer is a real possibility. “So there’s this potential scenario where you need more ships for sailing the coast that can also do a quick trans-Tasman trip to pick up cargo,” he says. Over-shadowing the international transport issues is that of global warming, a major factor spurring the building of bigger cargo ships because, compared to road and rail transport, shipping is vastly less damaging to the environment. John says that while road transport emits 5.5 units of pollutant per tonne of cargo, and rail between 1.8 and 2 units, shipping emits only one unit per tonne. Its low emissions notwithstanding, coastal shipping presently moves just 3.5% of New Zealand’s total freight. “With the Ministry of Transport forecasting total freight volumes will increase 55% between 2012 and 2042, John sees opportunity. “We simply cannot put all that increased freight on our roads without considerable congestion and expenditure on road maintenance from so many additional trucks. “There is scope for coastal shipping to pick up a larger slice of this growing pie.” John says the National-led Government has been receptive to the federation’s submissions on what is needed to increase the amount of freight moved by coastal ships. Government coalition partner New Zealand First has been “very supportive”, John says, and has been pushing the other coalition partners “to invest in community and supply-chain resilience” by such means as introducing an apprenticeship-style seafarers competency-based training system, progressing the investigation into a dry dock at Northport, and developing a strategy for transitioning coastal shipping to alternate fuels. Get your maritime ticket NMIT provides over 40 IMINZ* programmes and short courses LQ ȴVKLQJ PDULWLPH WUDQVSRUW DQG WRXULVP DOO DLPHG DW KHOSLQJ VWXGHQWV enter or advance in the maritime industry with MNZ accreditation. *International Maritime Institute of New Zealand nmit.ac.nz/maritime APPLY NOW 027 683 8983 www.nzsf.org.nz The key representative body for New Zealand’s coastal ship operators for over 100 years. New Zealand Shipping Federation P.O. Box 9183, Christchurch 8024 New Zealand Telephone: 03 961 1487 www.coastalbulkshipping.co.nz Email: craig@coastalbulkshipping.co.nz

4 | DEVELOPMENT Ryman Healthcare Ltd: Keith Park Retirement Village T T Karen Phelps A thriving community in Hobsonville “Keith Park Village is the best of both worlds – an idyllic coastal lifestyle with easy access to Auckland city.” T T to page 6 Brand new apartments are available in the thriving retirement community of Keith Park Village in Hobsonville. Ryman Healthcare National Sales Manager NZ Simon Jantke says the village’s ideal location next to Te Kori Scott Point Park has attracted many residents since opening in 2021. There are now five completed apartment buildings. “Our residents enjoy relaxed retirement living on the coast, with eateries, shops, the Catalina Bay farmers’ market, lush green spaces and the Coastal Walkway nearby.” Simon says. “Keith Park Village is the best of both worlds – an idyllic coastal lifestyle with easy access to Auckland city.” The village’s flat terrain makes it easy for residents to navigate on foot or by cycle. Two and three-bedroom independent apartments are available, and later this year when the main village centre opens, residents will move into the first of 100 one-bedroom assisted living apartments that will make up part of the total of 376 apartments planned. “Our apartments are light and spacious, with clean lines and a clever open-plan design layout that provides an easy flow throughout. “They feature a neutral colour palette so people can add their own personal touch to the décor and offer a balcony for outdoor living. Keith Park Village has been carefully designed to offer the utmost in comfort, convenience, and style.” The apartment buildings are nestled amongst gardens and positioned so the village centre, currently nearing completion, is only a short stroll away. The village centre will include an indoor swimming pool and spa, library, bar, movie theatre, dining rooms, café, hair salon, and beauty therapy rooms, reflecting a commitment to creating a vibrant and interconnected community. PROUDLY SUPPORTING RYMAN HEALTHCARE LTD STRUCTURAL STEEL • Warehouses • Domestic Homes • Commercial Buildings • Vertical Construction • Strengthening Works • Design, Manufacture & Install METALWORKS • Platforms & Walkways • Stairs, Handrails & Balustrades • Facades & Canopies • Architectural Finishes • Design in 3D & Solidworks • R&D Projects Global Engineering Ltd, 25 Wookey Lane, Kumeu, 0810 | Email info@globaleng.co.nz PHONE 09 836 6008 | www.globaleng.co.nz

| 5 DEVELOPMENT Ryman Healthcare Ltd: Keith Park Retirement Village There are now five completed apartment buildings at Hobsonville’s Keith Park Village. Aiming to deliver before the deadline has made North Shore Construction & Services the steel manufacturer of choice for a variety of clients including Ryman Healthcare. The company has completed a range of projects for Ryman including works for Keith Park Retirement Village in Hobsonville. “We started with smaller projects for Ryman Healthcare and our speed and e icient delivery saw us gain larger jobs and quickly build a trusted relationship,” says Sean De Jager who owns North Shore Construction & Services Owner with business partner Samantha De Jager. North Shore Construction & Services completed a variety of structural steel products including brick lintels, stainless steel plates and handrails for the swimming pool. It also manufactured and installed aluminium lashings and cappings, powder coated posts for the townhouses and steel steps. It also did a lot of shop drawings for the products it manufactured delivering greater accuracy. “Ryman Healthcare is a great client and we enjoy working with them,” says Sean. “If they need something urgently we can prioritise their needs, helping to ensure their project stays on time and budget.” Sean, who has an extensive background in construction engineering, started North Shore Construction & Services in 2017. Based at William Pickering Drive on Auckland’s North Shore, North Shore Construction & Meeting the need Services o ers extensive facilities and plant including a CNC laser cutter, four metre guillotine, 135 tonne press and various welding machinery. This enables it to focus on a variety of steel structures, manufacturing, erection of steelworks and buildings. It o ers specialised welding services on materials including mild steel, stainless steel, aluminium, MDPE and PE piping. Welding services span all these materials including specialised x-ray welding. North Shore Construction & Services can provide a full service including shop drawings on a range of products including structural steel for warehouses, platforms, portals, brick lintels and more. Services also include epoxy coating, galvanising and powder coating. In terms of aluminium products it can manufacture lashings, saddles, down pipes, ducting, trunking and rainwater heads. North Shore Construction & Services employs a team of seven including quali ied boilermakers and welders. Health and safety is the number one priority on every job and all sta are Site Safe inducted and the company is proud to hold Sitewise gold certi ication demonstrating the high quality health and safety systems in place. “We take pride in our delivery and the high level of detail of all work executed. We take care of our customers every step of the way through to delivery. We look forward to continuing to help Ryman Healthcare and our other valued clients to enjoy successful project outcomes.” North Shore Construction & Services Ltd OUR SERVICES: • Industrial & Commercial Steel Construction • Specialized Welding Services • High pressure piping systems • Steel fabrication • Pump Skids We take pride in our delivery and are very detailed to the delivery of all work executed. Please contact us for more information, quotes and a potential future business relationship. 4F William Pickering drive, Rosedale info@nsconstruction.co.nz Ph 027 807 2705 / 027 235 6203 ADDITIONAL SERVICES: • Structures: Warehouses, Platforms, Complexes, Developments, Portals, Brick Lintels, Multiple Steel Structure Buildings, Epoxy Coating, Galvanizing & Powder Coating. • Aluminium: Flashings, Saddles, Down Pipes, Ducting, Trunking, Rainwater Heads, Colour Steel. • Welding Services: Mild Steel, Stainless Steel, Aluminium, PE Piping, MDPE, Specialized X-Ray Welding • Shop Drawings

6 | A thriving community Serviced apartments are located in the heart of the village which will ensure easy access to everything it has to offer and provide assisted living options, ranging from housekeeping and chef-prepared meals to rest home-level care. T T from page 4 Ryman Healthcare Ltd: Keith Park Retirement Village DEVELOPMENT The village will also offer 120 care beds – 40 each of rest home, hospital and special care, and with a number of premium care suites included. “There’s a lifestyle choice to suit everyone,” says Simon. Serviced apartments are located in the heart of the village which will ensure easy access to everything it has to offer and provide assisted living options, ranging from housekeeping and chef-prepared meals to rest home-level care. “This means residents have the best of both worlds - the freedom to live on their terms with the reassurance of on-site assistance if needed.” Simon says residents can transition between living options as their needs change, with priority access to the care centre. “The feeling of togetherness is the real icing on the cake for assisted-living residents, enhanced by a variety of outings, regular transport options, and countless opportunities to join in on activities when people feel like it.” The village is named in honour of decorated New Zealand First World War fighter pilot Sir Keith Park (1892-1975) who played a pivotal role in the defence of London and southeast England during the Battle of Britain. Following the war Lord Tedder, head of the RAF, said: “If ever any one man won the Battle of Britain, he did. I don’t believe it is realised how much that one man, with his leadership, his calm judgement and his skill, did to save not only this country, but the world.’’ After a long and distinguished career in the RAF Sir Keith returned to New Zealand and later served as an Auckland City Councillor. He was the driving force on several strategic Auckland projects, including the construction of the airport at Mangere. Simon says that Keith Park Village embodies Sir Keith’s values, providing a guiding light for all who live and work there. Simon says a number of residents have themselves retired from the New Zealand Air Force, with their links to the former air base at Hobsonville further strengthening their connection to the village namesake. “With its prime location, range of amenities, and commitment to resident well-being, the village is setting a new standard for retirement living. As Ryman continues to expand, Keith Park Village stands out as a shining example of the company’s dedication to providing exceptional living experiences for seniors.” T T Miriam Corban Village - page 8 MADE IN NEW ZEALAND MADE IN NEW ZEALAND MADE IN NEW ZEALAND MADE IN NEW ZEALAND Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] MADE IN NEW ZEALAND MADE IN NEW ZEALAND Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] MADE IN NEW ZEALAND MADE IN NEW ZEALAND Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] Appraisal No. 774 [2019] Appraisal No. 644 [2017] Appraisal No. 895 [2018] MADE IN NEW ZEALAND Appraisal No. 774 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| 7 Ryman Healthcare Ltd: Keith Park Retirement Village The village will also offer 120 care beds – 40 each of rest home, hospital and special care, and with a number of premium care suites included. DEVELOPMENT A.G.A Construction is proud to be one of the team assisting Ryman Healthcare to deliver its Keith Park Retirement Village in Hobsonville, Auckland. As this is the third project the company has worked on for Ryman Healthcare it has built up a strong relationship, which has assisted with the successful delivery of this project, says A.G.A Construction owner Albert Alapaki. “Our work on multiple projects for Ryman Healthcare demonstrates the high quality we consistently deliver within the client ’s required timeframe,” he says. Albert Alapaki, a qualified builder with around 15 years experience, started A.G.A Construction in 2017. The company is now a Qualified BCITO Professional and trains apprentices. Albert says his company has grown so quickly due to the quality of work delivered. “We’re a young, enthusiastic team with a great culture. We all operate as a close knit team,” says Albert who takes on the project manager role on each job to ensure quality levels remain high. A.G.A Construction cut its teeth on Ryman Healthcare’s Logan Campbell Village in Greenlane, Auckland, delivering the concrete structure and external carpentry work on the last two-storey apartment block of eight units. The success of the project led to similar Delivering on quality, on time work on the Linda Jones Retirement Village in Flagstaff, Hamilton for the Care Centre building. This project took 18 months to complete. In Keith Park Retirement Village A.G.A Construction has completed work on five of the apartments, each of which have about 24-40 apartments. It has just been awarded the concrete structures for the next two stages: a 40-apartment block and a 24-apartment block. Based in Auckland, A.G.A Construction Ltd is dedicated to providing quality building in Auckland and Hamilton, specialising in concrete structural work as well as carpentry and fitout work. It tackles a range of construction projects from retirement villages, commercial buildings and apartment complexes and many others including architectural residential projects. A.G.A Construction is Amotai Registered, which works with government, corporate and Iwi organisations to unlock procurement, opportunities and enable meaningful connections with Māori and Pasifika businesses, and SiteWise Green Certified. “Our broad scope of construction management expertise, enables us to work closely with our clients to achieve outstanding results,” says Albert. “We pride ourselves on our time management and our ability to achieve a high quality finish every time.” admin@agaconstruction.co.nz www.agaconstruction.co.nz PO Box 75519, Auckland, New Zealand 2243 We quote and project manage full Concrete and Carpentry packages in commercial. SERVICES INCLUDING: • Supply, Pump and Place concrete • Install all types of precast units • Shoreloading and Propping • Construct all types of insitu walls and slabs • Supply and Install all Carpentry Items in commercial and residential.

8 | Village amenities include an indoor heated swimming pool, spa, hair and beauty salons and movie theatre. Ryman Healthcare Ltd: Miriam Corban Village DEVELOPMENT T T Karen Phelps New centre welcomed by residents There are a range of living options on offer to suit everyone from independent townhouses and apartments to the extra support of assistedliving apartments, and a range of care options. With the new village centre just opened in May at Miriam Corban Village the resident experience has just shot up a notch, says Ryman Healthcare National Sales Manager NZ Simon Jantke. “Community is central to the lifestyle so we offer amenities that encourage that sense of togetherness. “Residents are saying it’s like a dream come true,” he says. “In the four years since the first residents moved in, various interest groups have organically formed including dance, craft, and a men’s group with the subsequent friendships that have blossomed a joy to behold.” The centre includes a new café, games room, craft room, library, gym, bar and lounge. Residents are enjoying tai chi classes and Triple A sessions in the activity room and fun-filled Happy Hours in the lounge. The top floor independent apartments offer stunning views across to the city and Rangitoto Island. The centre also includes a rest home, hospital and special care unit. Situated on Lincoln Road in Henderson it’s just one key part of the Miriam Corban Village offering. Village amenities also include an indoor heated swimming pool, spa, hair and beauty salons and movie theatre. As with all Ryman Healthcare villages there are a range of living options on offer to suit everyone from independent townhouses and apartments to the extra support of assisted-living apartments, and a range of care options. At Miriam Corban, care options for rest home and hospital residents now include a new care suite offering. These care suites are located in superior corner locations with extra privacy, large windows, and generous floor plans plus a television, private ensuite and tea and coffee station which includes a small fridge. The village will also offer dementia care suites, a premium dementia care option. “Care is not an afterthought but an integral part of Ryman villages. Offering a spectrum of living options ensures residents can live on their terms with the confidence that future health needs are covered,” Simon says. The townhouses and apartments have been designed with modern aesthetics and allow for ample natural light. There is a range of two and three bedroom options available. Simon says that residents can enjoy a worry-free lifestyle with a fixed base weekly fee covering rates, window cleaning, building insurance, gardening, and exterior maintenance. This ensures more time to relish their brand-new homes and the fulfilling village lifestyle on offer. Each Ryman village is named in honour of a Kiwi or Aussie trailblazer and Miriam Corban is a woman who is inextricably linked to Henderson and the west of Auckland through the winemaking legacy of her grandfather Assid Abraham Corban, a Lebanese immigrant who established Mount Lebanon Vineyards in Henderson in 1902. She was a champion and supporter of a long list of community groups and causes, ranging from the Waitakere Red Cross to the Henderson Women’s Bowling Club to the New Zealand Orchid Society. She was also an active campaigner for empowering women in childbirth and promoting maternity hospital rooming-in for new mothers and babies. Miriam earned several royal honours – she was awarded the Commemoration Medal in 1990, the NZ Suffrage Centennial Medal in 1993 and the Queen’s Service Order for Community Service in 1999. “Kiwis such as Miriam pushed further and set the bar high for others to aspire to,” says Simon. “In creating communities that challenge the expectations of ageing, Ryman villages are also setting the bar high. “They’re demonstrating that a retirement lifestyle brimming with new experiences, connections and fulfilment is something we should aspire to. Our Kiwi and Aussie namesakes represent the measure of inspiration, while Ryman villages represent the measure of retirement living.” Ryman was founded in 1984 and has become one of New Zealand’s largest listed companies. The company owns and operates 48 retirement villages in New Zealand and Australia, which are home to more than 14,600 residents, and the company employs 7,600 team members. “With a rich history of providing trusted care and a vision for the future the Miriam Corban Village stands as a testament to the company’s commitment to creating exceptional communities that empower residents to live life to the fullest.” “Offering a spectrum of living options ensures residents can live on their terms with the confidence that future health needs are covered.”

| 9 Ryman Healthcare Ltd: Miriam Corban Village DEVELOPMENT A key project partner with Ryman since 2011 AJChamp Construction de ines itself as ‘project enablers’, says owner Albert Samivaloo. “We do anything required to keep projects on time and budget, from small jobs to large.” Working Auckland-wide, AJChamp was founded by Albert, a builder with around 15 years experience, from a strong passion for well-crafted interior and building construction work. It now employs a teamof around 14 sta plus a trusted group of contractors so it can undertake contracts of any size. “We emphasise both quality and reliable workmanship that is a ordable,” says Albert. “Our experience working withmajor developers and construction companies over the years has given us the edge to deliver and complete projects within budget and on time, without compromising workmanship, ensuring the highest possible craftsmanship.” AJChamp’s reputation for delivering has seen it build up an impressive portfolio of clients including working for Ryman Healthcare since 2022. Initially completing smaller projects, AJChamp’s ability to perform saw it quickly progress to full carpentry contracts. A recent project is Ryman Healthcare’s Keith Park Retirement Village in Hobsonville, which saw Quality, reliablity, dependability AJChamp complete the full internal carpentry on three buildings including steel stud framing, interior timber framing and some façade timber framing as well as inishing carpentry jobs such as architraves, skirtings and handrails. “Ryman Healthcare is a reliable client that has supportedmy business by givingme the opportunity to grow,” says Albert. “It’s become a mutually bene icial, trusted and highly valued working relationship.” AJChamp can tackle new residential and commercial projects from start to inish. Its comprehensive services include, but are not limited to, timber framing and formwork, steel stud framing, GIB lining, Rondo ceiling, RAB board and Hardie Glaze Lining installation, On every project one thing remains the same - quality of workmanship and reliability set the company apart, says Albert, and are of the utmost value to AJChamp’s clients. He credits his skilled teamwith providing a distinct point of di erence in the market, which has resulted in AJChamp gainingmany loyal repeat customers. With its headquarters in Auckland, demand for AJChamp’s services will see a branch earmarked to open in Christchurch by the end of the year further broadening the impact of AJChamp on the New Zealand construction landscape. • INTERNAL CARPENTRY • STEEL STUD ASSEMBLY • ALL BUILDINGWORKS Proudly supporting Ryman Healthcare www.ajchamp.co.nz ajchampltd@gmail.com 022 465 8519 Our building team specialises in high quality and affordable building projects.

10 | REGIONAL DEVELOPMENT NZ Strong T T to page 12 Auckland Zoo’s South East Asia Jungle Track has proved an instant hit with visitors. NZ Strong director Lyndon Evans says that the company is driven by high aspirations and values: “We continually challenge the status quo to ensure that we remain at the leading edge of the New Zealand building industry. Our objective is to gain recognition for delivering the more interesting and challenging projects that add to a better community and built environment.” A case in point is the multi award-winning Auckland Zoo South East Asia Jungle Track (SEAJT) project, which clearly demonstrated NZ Strong’s ability to deliver technically challenging projects. NZ Strong was engaged in 2017 via a competitive tender process and began Early Contractor Involvement (ECI); particularly around how to manage the public interface and ensure visitors’ experience was still maintained while it was working in the heart of the zoo. Lyndon says that rather than trying to hide it away NZ Strong decided to make the build a part of the visitor experience. “It was about understanding the zoo and where visitors could be channelled in the right way and so they could see what was coming in terms of the future zoo. “Our plan was to cut new pathways through the zoo so people could see animal habitats and at the same time look through glazed panels in the hoardings to check out what was happening behind to make it an adventure in terms of construction and the zoo.” T T Karen Phelps Award-winning Zoo project a big hit Working collaboratively with the team at NZ Strong helped to make the Auckland Zoo South East Asian Precinct project easier and more cost e ective overall, says Janani Grant, contracts director for George Grant Engineering (GGE). Structural steel experts GGE manufactured and erected this aspect of the new café and shared shelters, aerial pathways and climbers for the orangutans and siamangs. Janani says the project presented unique challenges, particularly the small footprints the GGE team had to work through to build the enclosures. Innovation and thinking outside the square, hallmarks of GGE, became vital. For example methodology was devised to pre-assemble the roof structure on the ground then place it on top of the columns. With regards to the climbers the GGE team built a prototype from the engineers’ drawings and re ined it further to make it one fabricated piece so it could be shipped to site complete and ready to be placed in position. GGE worked closely with the designers to enable the O-lines to be preassembled on the ground including the mesh cladding. This was important as it meant the team didn’t have to work for long periods high o the ground and signi icantly reduced crane time and sca olding saving the client time and money while making the job safer for the team. The café included a complex curved roof shape – a combination of Delivering success for over 30 years block wall and structural steel. Janani says the GGE team had to design and build it in such a way to allow for a lot of tolerance and limited access due to the proximity of a pond nearby. The project was a inalist in the 2020 Steel Construction New Zealand (SCNZ) awards. “This project demonstrates we think outside the box, are innovative in our approach and assist with the design from the shop drawing phase to make the project smarter and quicker,” says Janani. “Nothing is out of the ordinary for our team.” The GGE team has since completed additions to the precinct adding a new climbing frame for the orangutans once again working to strict time frames and coming up with clever ways to install it. GGE are specialists in the fabrication and installation of structural steel for commercial, industrial, civil construction and infrastructure projects. The company has been supplying high quality structural steel to the construction industry for over 30 years in New Zealand and across the South Paci ic. Certi ied to CC3 under the SCNZ’s Steel Fabricator Certi ication scheme, it is recognised for its stringent approach to health and safety, quality and doing whatever it takes to inish projects safely and on time. “Our business exists to deliver success for our customers and our sta alike.”

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