86 | Design phase important “With Refresh, we’re end to end from design, consenting to developing a clear schedule of work when a project is underway,” says Refresh Renovations-West Auckland’s Dominic Hollands. Refresh Renovations - West Auckland T T Sue Russell BUILDING Having a mix of renovations and extensions, bathroom and kitchen upgrades and full interior fitouts keeps Dominic Hollands and the team of Refresh Renos, West Auckland, busily engaged. The company, one of a network of Refresh Renovations franchises throughout the country, is small and nimble in size and ability, something Dominic says makes it possible to seize business opportunities when these present. “There is myself, our project manager, and our sales person, who has the early engagement with potential clients, where a concept design and costings are worked through,” says Dominic. Once a design has been settled and the budget fixed and agreed, detailed costings and the building process stages are finalised. His zone of operation is all over West Auckland – New Lynn, Titirangi, Henderson, up to Hobsonville. Dominic says this year has been more challenging and somewhat quieter which is not surprising. “We found particularly earlier this year, clients were a bit hesitant to push to ‘go’ button, once projects had been designed and costed, however anxiety has shifted a lot in the last couple of months which is very good to see.” Pricing renovations can be a challenging exercise, dealing with existing building structures, some up to 100 years old. Being able to scope works properly takes a lot of experience. “We highlight the unknowns and risks to clients so they are prepared when these arise. As a registered Master Builder we offer their 10 year Master Builders guarantee.” Dominic engages designers and architects who he feels are a good fit for each individual client. Established in 2017, Dominic says there’s a strong set of values that guide how he and the team conduct themselves, engage with customers and deliver projects. “With Refresh, we’re end to end from design, consenting to developing a clear schedule of work when a project is underway. There’s a tremendous amount of planning that goes into scheduling and the sub-trades I engage in are first-rate. They care about the project and its delivery.” A great deal of time and care is taken in the design phase, so that when this is finalised and signed-off by clients, there’s certainty the design meets their wants and needs accordingly and works to their budget limitations. Dominic says the design phase is where the trust between Refresh and the client is established. “Often by the time the build phase happens, we’ve known the client for a year or more. They feel a lot more confidence because we are there from go to whoa. With a great design and build team you have excellent capacity to deliver, and that’s what we stand for.” EXPERT EARTHMOVING SOLUTIONS Demolition Excavations Foundations Driveways Retaining Walls Drilling Site Clearing Rock Breaking Emergency Works Services Other Services Give us a call at 0508 EXCAV8 (0508 392 288) info@easyearthmovers.co.nz easyearthmovers.co.nz 09 948 4989 | 021 198 8997 | INFO@CUBE-S.CO.NZ
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