| 51 FRANCHISING Cleantastic Above, Cleantastic franchisees Arvinder Singh and Harpreet Kaur. Fanchisees are supported to run a successful business with training, infrastructure, and any other support required to look after their needs. support team and from our franchisees.” Part of Cleantastic’s training model is about teaching franchisees to build their own relationships with their clients, and the relationship with the support team creates a triangle with the client being supported on both sides. One member of the support team is tasked with being in contact with every single client from the top to the bottom of New Zealand. A newly created position of national training and compliance manager will now provide further support. “Every couple of years we run a satisfaction survey with all of our franchisees and we come out very highly with our education and training systems,” Greg says. “However, there are things we want to keep working on. One of the good things about having something pretty good is making it better.” “We are about developing motivated individuals to become successful business owners. We do not employ cleaning staff, instead we provide the opportunity for individuals to have a vested interest in their future, by owning their own business.”
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