Business North March 2021

| 89 Success built on personal connection T Richard Loader QBS mainly undertakes projects within a 30km radius of Auckland City, focused predominantly on the inner city and around the bays. BUILDING Qualified Building Solutions W hen Troy Jury took the bold step and founded his own building business in 2009, having spent nine years un- dertaking high-end architectural renovations in Remuera for a major Auckland construction company, he thought the large projects would follow. He was wrong, and went from high-end renovations to letterboxes and fences, quickly realizing that the small jobs were a neces- sary part of building up trust, reputation and references. Initially trading as Qualified Solutions, Troy rebranded as Qualified Building Solutions in 2011, registering as a limited liability company. More commonly known as QBS, the complexity and range of projects expanded as reputation grew and the business quickly evolved from one man on the tools to a team of 27 then 37 before Troy decided he wanted a more intimate customer experience. “So we restructured down to 19 guys, allow- ing me to deliver a better and more personal service to the client. I still deal directly with the client as project manager for all our jobs and that’s important to me and our clients.” Operating from the leafy and boutique suburb of Parnell, QBS mainly undertakes projects within a 30-kilometre radius of Auck- land City, focused predominantly on the inner city and around the bays, with some projects further afield. Typically running four or five projects at anyone time, Troy maintains regular contact with all client’s from the very first meeting right throughout the journey and makes daily visits to the work sites. In tune with Troy’s training and background QBS’s niche work is complex renovation work and in the world of Covid Troy has seen many people opting to invest money in their existing homes rather than sell and buy in the heated market. “We also do quite a lot of heritage work involving 100-year-old plus villas that need to be completely refurbished while staying loyal to the original building’s architecture and fea- tures. In recent years we’ve also started taking on a lot of new high-end bespoke homes.” While most clients will enter QBS’s Parnell offices with their architect and a plan, Troy is often engaged early in the design, working with the client and architect to develop a plan. “Every now and again a customer asks for a ‘design and build’ solution and in that case we bring in one of the architects we work with, and we become part of the design team. “Being able to take on complex projects has been at the heart of our success over the years and we’ve certainly completed some very tricky projects over the years.” Very selective about who wears the QBS brand and represents the company he has worked hard to establish, Troy says many of the team members have been part of the jour- ney almost from the start. “Our four cornerstones are quality, dedication, trust and communication. To have a really good construction company, those four elements are absolutely critical.” “I have a great team of foreman underneath me who I deal with on a daily basis. I’m mas- sive on the communication side. “Our four cornerstones are quality, dedica- tion, trust and communication. “To have a really good construction com- pany, those four elements are absolutely critical.” With over 13,500 followers in social media, 80% of QBS’s work result from Instagram posts @qbsit. We now provide a broad range of professional services throughout New Zealand and the wider pacific region. - We have an industry-leading team of specialist engineers, surveyors, project managers & technical staff. - We use our combined skill set to deliver positive outcomes and projects across many sectors, including residential, commercial, industrial, educational, institutional, local and national government. - Visit our website to book a free 30 minute initial consultation about your next project. chester.co.nz GUARANTEED QUALITY ACCURATE PRICING COMPREHENSIVE SERVICES DEPENDABLE TEAM 021 217 0003 troy@qbsltd.co.nz Unit 2b 77 The Strand, Parnell, Auckland 1051