78 | Glasshouse Property Management Both landlords and tenants cared for Karen Phelps Anél Mostert: “Creating positive rental experiences is achieved by connecting caring tenants with caring landlords and looking after the needs of both.” PROPERTY A desire to care for both landlords and tenants is what led to the creation of Waikato based Glasshouse Property Management. And according to Glasshouse business development manager Anél Mostert, it is a strategy that has paid dividends resulting in significant growth. “Care is our founding principle because at the end of the day property management is not just about property – it is about people. At Glasshouse we have an appreciation that tenants and landlords need each other so we value the relationships and connections we have with both parties.,” Anel says. “Creating positive rental experiences is achieved by connecting caring tenants with caring landlords and looking after the needs of both,” she says. Glasshouse started in 2012 when founder Jeremy Baker discovered how appallingly his grandmother’s rental properties were managed and stepped in to help her. The properties, entrusted to a large Hamilton based agency, were in poor condition, attracted low rent and disrespectful tenants. Compounding this, there were on-going issues with vacancy resulting in poor cash flow, low returns, and stress. By focusing on much-needed repairs and maintenance, Jeremy was able to increase returns, lower vacancy and attract careful, appreciative tenants. This theory that great homes attract great tenants, and in turn better investment outcomes, was the basis on which Glasshouse was established. Glasshouse now boasts a team of around 15 working in Hamilton, Te Awamutu, Cambridge and Morrinsville and Anél says it has bucked the trend in terms of long-term staff. “Burnout is very common in the property management industry, which is why our care also extends to our team so they are fully supported at all times. “Portfolio size is limited to ensure tenants and landlords receive the correct level of care, and our staff are not overworked and have adequate time off throughout the year. We are proud that our first employee is still with us,” she says. Communication is another ingredient in the successful Glasshouse formula:“It is very GROUP NEW ZEALAND thedrug testing specialists IANZ Accredited Drug Testing Services www.resultz.co.nz 0800 933 383 Resultz Group offers both workplace drug & alcohol testing and property methamphetamine testing. Proud to be supporting Glasshouse Property Management your guarantee of excellence “Burnout is very common in the property management industry, which is why our care also extends to our team so they are fully supported at all times.” important for landlords and tenants to know who they are dealing with and to understand our team. We are looking after the clients’ property so a huge amount of trust is involved.” This is achieved through technology, where appropriate, and having the right systems and processes in place while ensuring a personal relationship is maintained with client landlords and tenants. “By making it easy for people to do their job this in turn means they can focus on creating meaningful connections with landlords and tenants. At Glasshouse we take the time to build sincere relationships rooted in respect and trust, and always ensure we are responsive to the needs of our clients.” Appreciation and gratitude are shown through Glasshouse’s Tenant and Landlord of the Month accolade, profiled in the company newsletter, with recipients receiving gifts and flowers (tenants) and credit (landlords). “It is part of making a positive contribution,” says Anél. “We want to highlight outstanding tenants and landlords and appreciate the contribution they make to the equation”. She says growth is on the radar of Glasshouse as more and more people desire an authentic property management experience. Much of the company’s new business is from word of mouth referral. Changing legislation has also resulted in growth as do-it-yourself landlords realise the benefits of professional property management. Anél says landlords can be involved with their property and tenants as much or as little as they like. “At Glasshouse we are ambitious, authentic, and compassionate, always doing the right thing for both sides of the industry. We are truly passionate about property and enjoy creating successful outcomes for all our clients.” Talk to us today, the feature profile experts Phone: 03 983 5500 waterfordpress.co.nz PROFILE YOUR PROJECT...
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