44 | Fair treatment for both parties Four property managers and an accounts and administration specialist bring over 35 years of combined experience to Lugtons’ boutique property management company. Waikato: Lugtons Real Estate T T Virginia Wright “We use streamlined operations to offer a toptier service to both property owners and tenants, combining quality and quantity and achieving a high level of client satisfaction,” REGIONAL DEVELOPMENT The property management team at Lugtons Real Estate believes in doing its best for owners and tenants alike, while at the same time upholding Lugtons Real Estate’s reputation for integrity and fair dealing. Lugtons Real Estate was founded by Bruce Lugton in 1955 and has three offices spread across Hamilton. Bruce’s son David and grandson Simon are still actively involved in the business, with its staff comprising 65 specialist residential, residential section, and lifestyle salespeople along with a strong property management and rentals division dating back more than 50 years. All are supported by a highly experienced management and administration team. Four property managers and an accounts and administration specialist bring over 35 years of combined experience to Lugtons’ boutique property management company, 10 of those years thanks to Yvette McLean and Jordan Ridgway. They use the latest property-management software combined with hands-on management to personalise and customise their support services. “We use streamlined operations to offer a top-tier service to both property owners and tenants, combining quality and quantity and achieving a high level of client satisfaction,” says Yvette. “The highest rent doesn’t necessarily make for the best tenants. It’s about matching tenants with properties, and us providing both sides with honest accurate information.” Yvette and Jordan support the company’s sales agents with rental appraisals and through them get organic referrals, but they also look after owners that have come to them independently from all over the Waikato, as far north as Te Kauwhata and south to Cambridge and Te Awamutu. Using data from a variety of current sources, combined with their personal experience and knowledge of the market and what’s available in the Waikato as it applies to a given property, Yvette and Jordan do accurate appraisals based on reliable and well-researched figures. Knowing that housing is such a fundamental part of life, they put communication at the heart of what they do as they work with owners to give them a positive experience when they’re offering a safe home to their tenants. For Yvette and Jordan, whether it’s an internal referral or an owner who has previously managed a property themselves, it’s the start of a journey when they match the right tenants to the house. But first, they have an independent assessment of the house within deadlines for compliance with the new Healthy Homes regulations in mind. Having joined the industry with the legislation already underway, they take it in their stride, seeing their role as bringing accuracy to areas that can be confusing. “The Residential Tenancy Act legislation changes regularly, so we make sure we are up to date with these changes and attend workshops or training where possible to stay relevant and informed. Often, when we see properties that have been managed privately, we see things that can put them in jeopardy and we can help get them corrected,” says Jordan. “We’ve built lasting relationships with a network of reliable and skilled contractors, which allow us to offer property owners high-quality workmanship at competitive prices. A”Our collaborative approach ensures excellent work while providing our clients with peace of mind knowing their properties are in capable hands.” Anyone working with Lugtons Real Estate Property Management can rest assured that if they take a property on it has already passed muster as being fully compliant or has pro-active owners ready to bring it up to spec, and that it’s a property the team are confident they’ll be able to find the right tenants to enjoy, to the benefit of owners and tenants alike. • Repairs and maintenance • Blocked drains • Renovations • Gutter cleaning • Roofing repairs • Alterations and designs • Gas repairs and maintenance • Hot Water Cylinders installation and design See our Extensive Range of Plumbing Services in Hamilton 027 271 3831 | greg@plumbit.co.nz ELECTRICAL | SOLAR HEATPUMP / AIR CONDITIONING Proud to work alongside Lugtons
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