46 | United Cleaning SUSTAINABLE BUSINESS Kelly Deeks Making businesses shine United Cleaning Services offers an experienced, professional, and competitively priced cleaning service. All-in-one workforce management software solution Ezitracker from the Access Group supports cleaning and facilities management businesses in their day to day people management processes, providing a comprehensive, modularised, and scalable system that goes beyond time and attendance to proactively schedule and monitor sta , wherever they are, whenever they are there. Evolving from a facilities management and contract cleaning heritage, Ezitracker understands the complex issues that arise when managing deskless, dispersed, and remote teams, and the need to have information available and distributed to a workforce in real-time, wherever they are. Ezitracker account manager Berta Bosch says the system comes in at the beginning of an employee’s journey with real-time ield-based onboarding, the employee is welcomed to the business and key departments are alerted of a new recruit. Ezitracker can then manage a workforce by geographical availability, personal availability, and site/contract-based requirements, helping to reduce absences and creating work-life balance for sta . “You can quickly remind your sta of upcoming shifts while also receiving alerts for lateness, no show, early departure, or lone worker health and safety check calls and escalation of action required if there is no response from the employee,” Berta says. Ezitracker was developed right here in Tauranga in 1998 by Jonathan Hudson, with a background in the UK telecom service and knowledge of telephone systems which saw him develop Ezitracker as a time Ezitracker all the way recording service that initially used the telephone and spreadsheets to record the work of mobile employees. United Cleaning Services was one of Ezitracker’s irst customers and Ezitracker, then Panztel, developed its payroll and system and timesheet process for United Cleaning Services and with their input. Today, Ezitracker is a fully ledged, online, automated, cloud based system used by the transport industry, merchandisers, hospitality, and homecare service providers around the globe. New Zealand customers are still supported from the Ezitracker o ice in Bethlehem, Tauranga. “When you call us, you will talk to someone who knows the geography of New Zealand, and will know whether there are possibly reception issues in your location,” Berta says. “We are a small, strong team here, and you’re not going to get lost in the system. Everyone here knows everyone else’s customers, and we have a shared commitment and a shared passion to look after your business.” Ezitracker o ers a range of solutions to empower your workforce, from conventional telephony to mobile and tablets, including options to bring your own device, and even biometrics. Covid saw a huge uptake of the free to download Ezitracker mobile app, as more people aimed to avoid touching communal objects. EziMobile allows registration using QR codes or employee and company credentials. Employees can view upcoming rosters and receive live roster updates, can send and receive in-app messages, view timesheets, and complete site audits. Making a busy office space professionally presentable, keeping a retail space attractive, or cleaning a 40,000 seat stadium, all of these assignments require United Cleaning Services’ brand of meticulous planning, operational best practice, and enthusiasm in spades. United Cleaning Services has been making businesses shine since 1959, providing commercial cleaning services to some of New Zealand’s biggest brands and national property investment firms, medical centres, schools, government and council buildings, as well as small and medium business outlets in the Auckland and Hamilton regions. Managing director Peter King says many of United Cleaning Services’ clients have an industrial, transport, or retail function and as a result, they experience extremely high foot traffic from the public, animals, vehicles, customers, suppliers, and staff. “Keeping such sites clean and hygienic requires attention to detail, constant monitoring, and a responsiveness that only a company the size and structure of United Cleaning Services can deliver.” The company still operates with the same core value it had 63 years ago - to provide the best possible service and maintain a great reputation. Today United Cleaning Service runs five separate divisions, each with a manager, and each with their own clients to look after. “We operate a low number of contracts to management, so our managers aren’t overloaded,” Peter says. “They have time to go out and do quality checks, visit with clients, and build and maintain relationships. Even I go out once a week to all of our major sites in the CBD, and I’ve got good relationships with all of our bigger customers.” With about 200 long-serving and conscientious staff, United Cleaning Services is well-resourced, experienced, and able to handle the full scope of commercial cleaning assignments, from corporate and commercial buildings, to public buildings and areas, to builders’ cleaning services, to quality event cleaning assignments. With long-standing relationships built on trust, United Cleaning Services understands the importance of ensuring total security and confidentiality. “Our clients’ priorities are our priorities,” Peter says. “Whether that means our staff screening and monitoring practices or our environmental record, we deliver what is required.” For businesses in the public eye, United Cleaning Services attention to detail provides consistently clean, hygienic, and safe areas in all kinds of high traffic environments, where incidents, accidents, and damage can occur. The custodial and conscientious approach of United Cleaning Services staff means the damage is often cleaned up even before the client is aware of it. United Cleaning Services understands what may look clean isn’t necessarily so, and clients are assured of a service that goes the extra mile. “We understand the level of service that retail and other public areas require,” Peter says. “They have to look constantly good, accidents must be dealt with fast, and the area must be safe and hygienic.” United Cleaning Services offers an experienced, professional, and competitively priced builders’ cleaning service for the construction sector, with the right tools, personnel, and experience to ensure the property is clean with a pristine appearance for that all important first impression. United Cleaning Services has seen it all when it comes to cleaning up after parties, rock concerts, product launches, and sports events. Capable of mobilising an army of trustworthy cleaners at short notice, United Cleaning Services has the scale and the experience to handle massive public event cleaning assignments, as well as the foam cannons, confetti cannons, and tiny polystyrene balls that are often associated with these. “Cleaning up the aftermath takes special care and attention to detail in order to avoid long-term damage to chattels,” Peter says. “We are comfortable with very tight timeframes, working through the early hours of the morning, dealing with emergency situations, and providing very large cleaning teams.” United Cleaning Services is a member of the Sustainable Business Network which works alongside the company to determine how to enhance the working environments of United Cleaning Services and its clients. Several years ago, United Cleaning Services introduced microfibre technology which has significantly reduced the amount of chemicals used in the cleaning process. “Apart from kitchens and bathrooms where disinfection is vital, we don’t use chemicals in the general cleaning environment,” Peter says. “We use the natural, eco-friendly Green Earth range of cleaning products, and we have found these to be most effective as they are locally made, reducing their carbon footprint.”
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