CDM takes a long-term view of working with clients, which sees it establish relationships, which last for decades. A good example is the company’s work with Barfoot & Thompson, which has spanned the 20 years and seen CDM offer a full project management and facilities maintenance service. “We partner with clients such as Barfoot & Thompson right from the conception of a project such as an of ce new build or refurbishment, working through a design and feasibility model then getting various stakeholders on board through to completion and takeover. It’s a very comprehensive and personal service,” explains CDM director Hayden Pirie. Since CDM formed in 1987 it has focused on offering an extremely personalised service in the of ce t out industry with client satisfaction being paramount. It was in 2010 that Hayden joined CDM as a project manager, on a major security upgrade for one of its main clients, before progressing to senior manager then purchasing the business from its founders in 2019. “We strive to offer a full turnkey operation to ensure that anything our clients would like in their premises is realised,” says Hayden. “That might be a new build, small interior refresh or full interior tout.” Clients get assigned a dedicated project manager who works alongside them for the whole project. With its own in-house design team and quantity surveyor this gives CDM great control over timing and quality of projects from initial space planning through to local council consents of all types, estimating, construction, cabinetry and furniture to moving clients into the completed project. “Importantly we bring together the right team for the right project because all projects vary and need different skillsets. So we effectively tailor the team to the speci c job.” Hayden says CDM’s continued commitment to its clients doesn’t stop there. It also has a full service and maintenance team to complete any regular or unforeseen maintenance. Health and safety forms one of CDM’s core values and is a huge in uence in the decision making of every project, says Hayden. “It’s our aim to be active leaders and promote, encourage and recognise health and safety excellence in the workplace. Each project is assessed to determine risks and the controls are planned as early in the project as feasible in consultation with both the workers and the client.” Hayden says CDM’s working relationship with clients is so close that clients’ staff often don't realise that CDM is a separate company as it is so integrated with their team. “It's a real relationship between our business and our clients’ organisations. It’s about providing results and adapting to the changing needs as their business grows over time. We believe that trusting relationships are the foundation of good business and that by delivering projects of the highest quality we add value to our clients’ businesses and as a result our company and everyone associated with it will grow creating a win-win.” The right team for the right project
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