Business North September 2020

| 19 Volume 19 | Issue 3 businessnorth Five star transport service focused on customers T ruco works together with customers to generate joint value where it matters most, says Truco owner John Truter. The New Zealand owner operated freight company has been successfully transporting goods for customers for over 15 years. It is led by industry professionals offering combined experience of over 50 years in the transport industry. Truco focuses on a ve star cartage service across multiple industries working in the North Island, particularly Northland, Auckland and Waikato. It also undertakes regular transport to all regions of New Zealand (North and South Island), due to a focus on delivering to clients needs. John says that Truco has structured its organisation for ef ciency achieving the careful balance between avoiding the high overheads of a large rm yet never compromising on safety and reliability. “We are exible to the needs of our customers. We understand their industries and always put our customers rst, working around the clock to deliver top class service.” For example when a customer wanted to transport beehives, something Truco had never done before, it found a way to meet their needs. “We are about being adaptive and exible. “Our focus is on getting the job done for our customers, being agile to their changing needs and being reliable and affordable.” Reliability has been a hallmark of Truco from day one: “Our word is our bond. Our customers can trust us to get the job done because we never over-promise and under-deliver. We are honest in our dealings and seek excellence in the work we do.” A primary focus is on ensuring that Truco is easy for clients to deal with, giving them one point of contact. All queries from contract discussions to load scheduling and billing queries will be handled by a single contact who ensures a successful outcome. Safety is number one priority and Truco focuses on keeping clients’ employees, its drivers and the general public safe. “Trust and integrity are the foundation upon which we build strong relationships with our clients and impacts all of our values. “This ensures we form strong, trusting partnerships with all of our clients.” DEVELOPMENT - AUCKLAND » Wynyard Edge Alliance / America’s Cup 021 819 204 www.truco.co.nz s.truter@xtra.co.nz North Island Freight Transport. After Hours & Weekend Delivery Available. TIMBER • STEEL • CONCRETE • OVERSIZE LOADS • GENERAL FREIGHT The Royal New Zealand Yacht Squadron has two significant events to celebrate in 2021 – the America’s Cup and the RNZYS 150th anniversary. Photos: Andrew Delves