Business North September 2020

Protecting people First for 21 years First Security is celebrating its 21st anniversary marking a milestone for the company and reflecting its commitment to protecting the values New Zealanders’ hold true, says CEO Tim Covic. “Our philosophy of protecting people first and fostering genuine client relationships has seen First Security evolve into a partner rather than simply a service provider.” Each member of its 1,700-strong staff embodies the same values, operating 24/7, including over 120 patrol vehicles, 365 days a year, New Zealand-wide. As a wholly owned subsidiary of Wilson Group, these values echo across the Tasman. Tim believes that it is this extensive coverage and commitment to providing the services that businesses both large and small need that has seen First Security go from strength to strength over the past 21 years. Services include patrols, officers and guards, concierge and customer service, electronic surveillance and thermal body temperature detection. First Security counts amongst its clientele the New Zealand Government and has provided services for significant developments such as Commercial Bay. During the current COVID pandemic, despite being a large company, First Security has remained agile to changing customer needs and market requirements. “Through the various levels of Covid-19, our ability to respond rapidly redeploying staff to deliver customer needs that were constantly changing made us the preferred security choice with new and existing customers. Our customer-facing concierge and crowd control/queue management officers became popular with the New Zealand public and we’re seeing these roles become part of the new normal,” says Tim. Post Covid-19, First Security is positioning itself to assist with New Zealand’s recovery, remaining alert to the current changes that businesses are facing. After an arduous few months, many in-house security teams are currently needing to take a holiday so First Security are helping by deploying casual officers so that they can have a well-earned break, whilst the customers can maintain their security posture. While New Zealand has returned to Alert Level 1, First Security believes that complacency is the biggest risk and there is a need to be prepared for future challenges. With this in mind, First Security has imported thermal body temperature cameras, to be used to conduct preliminary screening safely, effectively and efficiently to assist in identifying those exhibiting elevated skin temperature, potentially indicating the presence of a virus. The cameras can be deployed quickly as a portable/mobile solution providing fast, safe and effective real-time analysis. Covic says it is just one example of how First Security helps keep people and what matters to them safe. “We know that behind the best protection, is intelligence. The more we know about our customers unique needs, the better we can protect what matters to them most. It's our commitment to personalised service over the past 21 years that sees thousands of customers choose us to protect their wellbeing and livelihood every day.” FIRST Security is a market leader in security and provide services to all industries and company sizes with varying business challenges. We have extensive coverage throughout New Zealand, and our commitment to customer service is proven. It’s the reason thousands of customers trust us to protect their people and assets every day. We can help your business with: Officers & Guards Concierge & Customer Service Mobile Patrols Event Security WHAT YOU WE PROTECT VALUE MOST VISIT FIRSTSECURITY.CO.NZ