With John Deere’s JDLink™ connectivity, Goodin Ag’s machines and technology are remotely linked between the owner and the local Brandt Stratford branch. Via this connectivity and John Deere’s Connected Support tools, it allows issues to be remotely diagnosed and solutions to be developed quickly, improving equipment uptime and getting the most time in the eld. Goodin Ag likes to partner with reliable companies and Mark Goodin says the core staff at Brandt Stratford really make the business what it is. “I’ve been dealing with some of them for years and years. Our long relationship is such an important factor in the understanding they have of my business.” John Deere Connected Support remotely connects trusted service providers to equipment, and its remote communication capabilities make it possible to start the diagnostics process, access diagnostic trouble codes, and record equipment performance readings. Wireless software updates can also be sent remotely on some occasions, avoiding the cost of having a technician travel to your jobsite. John Deere monitors fault codes, which are generated whenever a connected machine has an issue, and this information is used to identify trends within machine telematic data, determine causes, predict machine failures before they happen, and develop new and improved preventative maintenance and repair protocols. These fault codes generate Expert Alerts which are emailed to local dealers with all the instructions and even the parts list that service technicians will need to repair the fault. Brandt technicians know what they’re dealing with, how to x it, and what parts they will need before they even walk out the door. With this technology, they don’t need to interpret a customer’s explanation of their fault, the Expert Alert tells them exactly what is happening. For those intermittent faults that seem to resolve themselves as soon as the technician turns up, only to start up again as soon as they leave, Service Advisor Remote (SAR) has a recording capability. A number of different trigger points can be set to start a recording to capture machine data so the service team can see exactly what is happening at the point the machine is playing up, and technicians can plan the required repair and assemble the necessary parts to take along. With Remote Display Access (RDA), technicians can see what their customer is seeing on their machine’s display for added support and troubleshooting. RDA can help operators to navigate the steps they can take to resolve an issue or ensure correct settings and machine operation. Many problems can be resolved over the phone within 15 minutes, rather than a 45 minute drive each way to get to the farm. The customer saves money and keeps their machine running in the eld, and everybody saves time. Local Brandt Agriculture service teams are dedicated to keeping their customers in the eld, with knowledgeable technicians who are manufacturer-trained and equipped with genuine parts. They provide up-to-the minute solutions and keep their customers moving forward. Productive machines for profitable business
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