84 | Piako’s after-sales support focus As part of the Agco global network (manufacturer of brands such as Massey Ferguson, Fendt and Valtra) Piako Tractors offers a level of international support that ensures farmers have the backing they need. Karen Phelps RURAL SERVICES » Piako Tractors • to page 86 With technology and modern machinery playing an increasingly important part the farming sector Piako Tractors aims to offer an unbeatable level service and support, says Piako Tractors’ Marketing and Development Manager Brian Matchett. “Selling new products is one thing, but it’s the after-sales support that is equally important. When their equipment breaks down, our customers need to know we’re there to help them get back up and running as quickly as possible. That’s why we offer a 24/7 emergency breakdown service.” For example as part of the Agco global network (manufacturer of brands such as Massey Ferguson, Fendt and Valtra) Piako Tractors offers a level of international support that ensures farmers have the backing they need when it matters most. “When one of our customer’s Agco machines goes down we are all linked direct to the manufacturer’s international system via Wi-Fi. We plug into the machine out in the field and can access the latest updates, improvements, trouble shooting etc,” explains Brian. Piako Tractors maintains fully equipped workshops in all its locations, including Morrinsville, Rotorua, Matamata, and Northland. These workshops are staffed by dedicated technicians who are ready to spring into action. Complementing these workshops are Piako’s fully equipped mobile service vehicles, which are strategically positioned to attend to customers’ needs promptly. These vehicles are GPS-connected, allowing for precise dispatch and ensuring the quickest, most cost-effective response for customers. “Our strong partnerships with our suppliers enable us to keep our staff fully trained and up to speed on all the latest technology involved with modern machines.” The dealership’s commitment to quality extends to the brands it represents. Piako proudly offers a selection of reputable names, including Fendt, Massey Ferguson, Valtra, ISEKI, Krone, Pottinger, Alpego, Bogbelle and Joskin. “We’re proud of our relationships with suppliers. We’ve got some powerful partnerships, probably the best in the industry, and we’re privileged to represent the top brands in the country. The all-new Fendt 700 G7 is perfect for those with big plans. It features the latest innovations and technologies, and delivers unrivalled efficiency and performance. The FendtONE workstation, combined with intelligent vario drive and Fendt iD low-speed concept set this tractor apart from every other machine in its category. In the moments that matter, you can count on the 700 G7. Visit fendt.com/au or contact the team at Piako to find out more. www.fendt.com/au It’s bold – It’s Fendt. LATEST. GREATEST. AGC0080_Gen7_700_100x257mm_FA2.indd 1 24/8/2023 9:53 am
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