| 13 Booth's Logistics, formerly known as Summerland Express Freight Ltd in the South Island, has experienced a transformative journey with the support of iCOS Group's Transport Management System, iCOS Live. This advanced platform has revolutionized their operations, enabling them to provide customers with online bookings, electronic exchanges of bookings and updates, and e cient tracking and tracing of consignments. Founded by Chris Grace and Kathy Ross, iCOS Group has been a trailblazer in the industry for over 30 years. The name iCOS originated from the acronym "Integrated Cargo Operating System," representing the comprehensive and integrated functionalities of their innovative solutions. Although the unfortunate passing of Chris in 2003 was a setback, Kathy's unwavering commitment and vision for the future has continued to drive the company forward. In 2009 they released phase 1 of iCOS Live - ‘Internet Cargo Operating System’ In the South Island, Summerland Express Freight Limited, now Booth's Logistics, rst adopted iCOS Group's original Transport Management system in 2004, laying the foundation for streamlined operations. However, it was in 2013 when Summerland Express Freight transitioned to iCOS Group's next-generation product, iCOS Live, that they experienced a signi cant leap forward in e ciency and customer service. Grant Lowe, the former General Manager of Booth's Logistics, shared his insights on the impact of iCOS Live on the Company: "When I joined Summerland Express Freight in 2016, we primarily used iCOS Live as an invoicing tool. However, as we fully embraced the system and, in particular, utilised the sign-on-glass app with our drivers, we witnessed signi cant e ciency gains internally, resulting in a notable improvement in our customers' experience. It gave us a strong platform for the growth we had." The iCOS Group takes immense pride in its partnership with Booth's Logistics, which has not only revolutionized the logistics operations of the company but has also facilitated the seamless integration of other entities within the iCOS Group's network. Over the years, Booth's Logistics, formerly Booth’s Transport, has not only been a long-time user of iCOS Live but has also successfully acquired other iCOS Group customers, such as Couplands Transport, Great Lake Transport, Tomoana Warehousing, Summerland Express Freight, and L.G. Anderson Transport. This seamless integration of entities into a national network highlights iCOS Group's commitment to creating a cohesive and e cient logistics ecosystem. Founder, Kathy Ross, re ects on the growth she has seen from customer’s like Booth’s Logistics: “It gives me great joy and pride to have seen so many of our customers thriving on our platform. We want to see that journey continue long into the future” The future looks bright, with iCOS soon launching the next generation of products, such as iCOS Global and iCOS Connect. With Grant Lowe now working closely with Kathy and the talented teams in the iCOS Group of companies on these advancements, the company is poised to take Transport Management to new heights. The success of the partnership between iCOS Group and Booth's Logistics is a testament to the transformative power of advanced Transport Management Systems. In an industry driven by customer-centricity and operational e ciency, iCOS Live has been an invaluable tool for Booth's Logistics, positioning them as leaders in the eld. It exempli es how cutting-edge technology, coupled with industry expertise, can drive success and deliver exceptional customer experiences. Just as Booth's Logistics is paving the way for the future of Logistics, iCOS Group remains committed to empowering businesses and revolutionizing the industry through innovation, expertise, and unwavering support. iCOS Live Empowers Booth's Logistics with Seamless Operations and Enhanced Customer Experience
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