| 79 T T Kelly Deeks Multiple awards for spa specialists At the 2024 SPASA (Swimming Pool and Spa Association) Awards of Excellence, Spa World won Business of the Year - Best Spa Retailer for its comprehensive range, expert staff, compliance and safety, and exceedingly good customer care. Spa World POOL INDUSTRY Spa World scooped up multiple awards at this year’s SPASA Awards of Excellence, where its business, projects, service, and marketing approach were all lauded for their distinction against some very worthy competition. Spa World is the largest carbon-neutral spa and swim spa retail group in the world, and Australasia’s longest-serving spa retailer, having been in operation since 1985. Over that time, the company has amassed a huge selection of the world’s best spas and swim spas, including Australasia’s biggest-selling brand Vortex Spas™, and the brand that started it all, Jacuzzi® Spas. Every spa sold comes with Spa World’s exclusive platinum quality lifetime guarantee, as well as a no-risk 60-day money- back guarantee. Spa World boasts a team of highly knowledgeable spa specialists in showrooms in Auckland, Tauranga, Nelson and Christchurch, some of whom have been selling spas for the past 20 years, and has a customer-care team on the end of the phone available seven days a week. These spa experts are the go-to for tips and advice, product reviews, and spa owner support, with Spa World priding itself on having accurate answers to any questions either pre-or post-sale. Spa World is Australasia’s most awarded spa retailer, and this year those accolades were added to again. At the 2024 SPASA (Swimming Pool and Spa Association) Awards of Excellence, Spa World won Business of the Year - Best Spa Retailer for its comprehensive range, expert staff, compliance and safety, and exceedingly good customer care. Spa World head of global marketing, Kenneth Norness, says the company has won this award multiple times, but not every year since the inaugural SPASA New Zealand Awards of Excellence in 2020. “That is a bit to do with the awards entry process, which we’re getting better at all the time!” Spa World spa specialist and Christchurch area manager Hamish Methven brought home the Professional of the Year - Spa Sales Representative Award. Hamish is known as a forward-thinking and skilled salesperson, who excels in communication. He anticipates customer needs, understands price points, and prioritises reaching out to customers when sales opportunities arise. “Hamish is super-knowledgeable and passionate about spa pools,” Kenneth says. “He realises that making the customer happy is key, and he’s really good with customer care and customer service, which is evident in the customer referrals he receives.” Spa World won the Product of the Year and Marketing Campaign Award for the ClearLift™ automatic swim spa cover, just released to market this year. Kenneth says this first-ofits-kind system solves the issue of removing cumbersome swim spa covers, with a built-in motorised system that takes the cover off and puts it back on with the turn of a key. “Removing a swim spa cover has always been difficult to do. We’ve found an industry-first solution that makes it easy and we’ve since been selling about 70% of our swim spas complete with the ClearLift™ Cover.” Finally, Spa World won Product of the Year - Swim Spa for a large, dual-zone Vortex Hydrozone™ swim spa complete with ClearLift™ cover. Set on the edge of a rural property and surrounded by native bush and hill country, this swim spa was installed to allow the client to maximise the breathtaking views across the valley while swimming or relaxing. www.spaworld.co.nz Powerhouse Movers Ltd. Specialising in Spa Pool Removal, Transport & Installs in Canterbury Proudly supporting Spa World 027 517 1343 03 354 8446 powerhousespamovers@gmail.com
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