136 | Click Property Management T T Anne Boswell Property managers focus on core business Director Andrea Elliott has seen the business grow organically over time, pulling together her vast experience in not only property management but also property investment and renovation. PROPERTY In Dunedin’s competitive property market, Click Property Management has carved out a reputation for excellence as distinct as its well-recognised bright-pink branding. As Dunedin’s largest independent residential property management company, Click’s sole focus is just that: managing residential properties. Unlike traditional real estate agencies that often juggle sales and rentals, Click’s concentrated approach, paired with advanced software and strong local expertise, has made it a standout option for landlords and tenants in the city. Established in 2010, Click is a locally owned and operated business that is driven by a commitment to excellence. Director Andrea Elliott has seen the business grow organically over time, pulling together her vast experience in not only property management but also property investment and renovation. The Click team consists of loyal, longstanding staff, resulting in established and positive relationships with tenants, landlords and contractors. A multi-point-of-contact office model means the team works together in a transparent fashion, comprehensively documenting each client’s requirements so they can be met by any staff member on any given day. One of the key benefits of working with Click is the team’s attention to the often-overlooked aspects of property ownership. Private management of a property is risky, particularly with the complexities around the Residential Tenancies Act, Health and Safety, and various other rules and requirements. “We aim to alleviate this burden by handling the day-to-day management tasks, allowing owners to step back while still enjoying the returns on their investment,” Angela says. A hallmark of the Click service is a rigorous tenant selection process to ensure only reliable and trustworthy tenants occupy the properties they manage. Click’s approach includes comprehensive background checks, employment and credit verification, and an assessment of past tenancy issues through the Tenancy Tribunal. Sometimes, a simple internet search is enough to determine whether a prospective tenant is of questionable character. This has helped the company keep vacancy periods short, and protect owners from the risks associated with problematic tenants. In terms of financial management, Click differs from many other property management companies by offering landlords rent payments twice a month. This structure is designed to improve cash flow for property owners, making it easier to manage expenses. The company also reports having an impressively low rate of rent arrears. Another key feature of their service is the focus on transparency and accessibility for property owners. Click provides an online ‘owner portal’, which gives landlords 24/7 access to detailed reports on revenue, expenses, and property conditions. This allows landlords to stay informed about their investments, regardless of their location; it is also a fantastic tool that allows accountants easy access to their clients’ statements and invoices to prepare their financial returns. Property maintenance is another area where Click’s attention to detail shines through. Maintenance requests are triaged into urgent, moderate, and minor categories, with urgent matters being addressed the same day and other issues typically resolved within three days. This ensures that properties remain in good condition and that tenants feel supported, which can help retain Malcolm James Furnishings We’re open 6 days Professional service, quality product, great value. Carpets and Curtains Kitchens and Bathrooms 39 Crawford St, Dunedin Monday to Friday: 7:30-5pm | Saturday: 11-1pm Ph: (03) 477 9466 Cell: 027 222 8901 Email: info@malcolmjamesfurnishings.co.nz Proud to support Click Property Management Ltd PLUMBINGANDDRAINAGE FROMTHEGROUND, UP! We provide Plumbing, Gasfitting & Drain Laying Services in Dunedin and Greater Otago Region 0274366058 office@mainsplumbers.co.nz www.mainsplumbers.co.nz • Residential Glazing • Balustrades • Showers • Showerdomes PH: (03) 455 6134 | 45 Otaki St, Dunedin | www.aburnsglass.co.nz
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