80 | Customer service underpins success Hallmach now boasts three fully equipped service departments in Auckland, Christchurch, and Dunedin. Hallmach T T Karen Phelps CONTRACTING Since its acquisition by Roy Campbell in December 2020, Hallmach, formerly known as Hall Machinery, has undergone a dramatic expansion, tripled its turnover and doubled its staff across the country solidifying its position as a key industry player. General manager of Hallmach, Paul Fox, attributes this success to the company’s comprehensive approach to customer service and its professional team. “We go to site, specify, supply, install and maintain. It’s our end-to-end solution approach that sets us apart in the competitive industrial pumping sector.” Since the acquisition, HallMach has been appointed the exclusive Elite Partner of Grundfos, one of the world’s leading pump manufacturers. “We are the only company in New Zealand to hold this accreditation, and one of only 25 companies globally. The advantage for our clients is that we work closer with Grundfos than any other Grundfos dealer in the industrial sector in the country and have better access to Grundfos training and systems. This close relationship with Grundfos ensures that Hallmach stays at the cutting edge of pump technology and industry best practices,” Paul says. Hallmach’s customer-centric approach was recognised globally by Grundfos with the award of the Pioneer trophy at the recent Elite Partners conference held in Japan. In addition to the Elite Industry Partner status, Hallmach also enjoys the distinction of being a Grundfos Authorised Service Partner. This dual accreditation underscores the company’s commitment to excellence in both sales and service. “This gives all our customers confidence that all service work will be carried out to the highest standards and only use genuine Grundfos parts,” says Paul. As well as Grundfos, Hallmach is also the exclusive agent for Hidrostal, sole New Zealand agent for Landia and is leading distributors of Versamatic, Seepex and Finish Thompson. “We proudly represent a diverse array of quality brands to ensure we can provide the right solution for our customers’ requirements irrespective of brand, industry segment or application.” Hallmach’s customer base is equally impressive, spanning some of New Zealand’’s largest companies in water treatment, agriculture, construction, food processing, and marine sectors. The company also serves councils, infrastructure providers, and domestic pump users, showcasing its ability to meet diverse needs across various scales of operation. To support its growing business, Hallmach has invested heavily in its infrastructure and human resources. The company now boasts three fully equipped service departments in Auckland, Christchurch, and Dunedin, staffed by qualified technicians available 24/7 and is looking for a further two regional locations. “This nationwide coverage ensures that Hallmach can provide prompt and efficient service to clients across the country,” says Paul. He says the company also has a strong focus on energy efficiency and modern solutions. “All our work is designed to provide our clients with the best, most energy-efficient application that recognises that energy consumption and flexibility of control are key attributes of today’s modern pumping solution.” And Hallmach shows no signs of slowing down. The company continues to invest in and develop its business, expanding its team and capabilities across New Zealand. “Whatever the size of the business we pride ourselves on providing service and knowledge that is second to none. All our customers know that they can trust Hallmach to deliver, every time. We are fully committed to providing our customers with the highest level of service possible both now and into the future.” Electron Electrics, Christchurch, are registered industrial and commercial electricians providing a highly professional service, specialising in: • Industrial electricial services • Commercial electrical services • Electrical installations • Electrical maintanance • Electical repairs 021 325 155 | kevin.electronelectrics@gmail.com | electronelectrics.co.nz Your Trusted Local Business IT Provider. IT Support | Cloud | Networking | VOIP | Backup & Security Proudly supporting Hall Machinery Ltd enquiries@globalpc.co.nz | 0508 4 GLOBAL | www.globalpc.co.nz Phone: 03 983 5500 waterfordpress.co.nz Your Business, Your Industry, Your News. DO OUR READERS KNOW YOU EXIST?
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