| 31 T T Emma Bailey All-round excellence “Customers see the finished performance, but there’s an enormous amount of work happening behind the scenes to make that possible.” REGIONAL Mitre 10 MEGA Dunedin 0800 224 759 | sales@bbi.net.nz | www.bbi.net.nz Proudly supporting Mitre 10 Mega - Dunedin Plywood Timber Mitre 10 MEGA Dunedin has been recognised on the national stage, winning the prestigious 2026 Mitre 10 MEGA Retail Store of the Year award at the annual Mitre 10 Awards in Tokyo. The award recognises outstanding customer service, operational excellence, store presentation, and overall retail performance. Mitre 10 Group Chief Executive Officer Mark Watson, who oversees Mitre 10 MEGA Dunedin, Mitre 10 Mosgiel and Mitre 10 MEGA Wānaka, accepted the award alongside colleagues from across New Zealand. “The awards were fantastic. To win Mitre 10 MEGA Retail Store of the Year for Dunedin was a proud moment for the entire team,” Mark says. Judges praised the Dunedin store for its exceptional execution, high presentation standards, and consistently strong sales and service results. Mark says the achievement reflects the collective efforts of the entire team and their ability to deliver an outstanding experience for customers every day. “It’s like a stage show when you look at all the parts of a store and how they come together. Customers see the finished performance, but there’s an enormous amount of work happening behind the scenes to make that possible,” he says. Mark emphasised that the award belongs to every team member, from customer-facing staff to those working behind the scenes in administration, inventory management, merchandising, the yard, garden centre, checkouts and trade support. “When all those moving parts come together seamlessly, that’s when the magic happens. Every member of the team contributes to helping customers bring their projects to life, whether they’re building, renovating, gardening or creating spaces for family and friends to enjoy.” The award was announced during a weeklong conference and awards programme attended by more than 800 Mitre 10 staff and suppliers from across New Zealand. The event featured presentations from retail leaders and futurists, with a strong focus on the growing role of technology and artificial intelligence in improving both team performance and customer experience. Mark also participated in a European study tour, visiting leading retail and garden centre businesses in France and the Netherlands to gain insights into emerging trends and innovations. “The world is changing quickly, and there is always something new to learn,” he says. “Seeing how other businesses operate helps us continue to improve and bring fresh thinking back to our stores and customers.” While the award recognises operational excellence and teamwork, Mark says it also reflects the loyalty and support of the local community. “We’re incredibly grateful to our customers for choosing to shop local and for trusting us with their home improvement, garden and trade projects. This award belongs not only to our team, but also to the community that supports us every day.” He added that the team is proud to be part of Dunedin and looks forward to continuing to help Kiwis love where they live, work and play. Judges praised the Dunedin store for its exceptional execution, high presentation standards, and consistently strong sales and service results.
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