72 | H2Flow CONTRACTING Enjoy the latest European technology for your home's water heating and central heating needs. We provide advice and products for savings and best performance. Save money and reduce your bills on hot water & central heating www.ecohotwater.co.nz Contact us at: info@ecohotwater.co.nz | 07 312 3382 T T Karen Phelps Commitment to service a key driver H2Flow coordinates the entire renovation process when required, organising builders, electricians, tilers and GIB stoppers. “We look for the best and most cost-effective solution for the client. Good communication is a huge part of what we do because every project is different.” For more than two decades H2Flow has built a reputation across Christchurch for tackling everything from everyday plumbing jobs through to large-scale renovation projects, always keeping customer service at the centre of every job. Established in 2004 the Canterbury-owned and operated business has grown into a diverse plumbing company offering residential, commercial and architectural plumbing, solar hot water and heat pump hot water systems. Owner Matthew Benzie says the company’s strength lies in taking a personal approach with every client. “We look for the best and most cost-effective solution for the client. Good communication is a huge part of what we do because every project is different.” He says the Christchurch earthquakes also shaped the way the business works with people. “Working through the earthquake period taught us empathy. We learned that every client has a different situation, and listening carefully is just as important as completing the job. “That experience reinforced the importance of clear communication, flexibility and understanding, values that continue to influence how our team approaches every project today.” That commitment to customer service has become one of the company’s defining characteristics. Whether installing plumbing in a new architectural home, fitting out a commercial development, upgrading a home’s hot water system or renovating a family bathroom, the focus remains on understanding each client’s needs and delivering the right outcome. This has led the company to expand its services into areas plumbers normally don’t tackle. For example, it provides complete project management for bathroom, kitchen and laundry renovations, giving customers a single point of contact from beginning to end. Rather than simply carrying out plumbing work, H2Flow coordinates the entire renovation process when required, organising builders, electricians, tilers and GIB stoppers. Matthew says the company’s ability to offer such a broad range of services means customers can avoid dealing with multiple contractors independently. Instead H2Flow oversees the process, helping reduce stress and ensuring work is completed efficiently. “I’ve really enjoyed the contact with the clients and working with them all the way through the process from start to finish,” he says. Helping customers to save money on their power bills is another focus. Hot water heat pump upgrades have become one of the business’s fastest-growing services as homeowners look for practical ways to reduce power costs. Matthew says that heat pump water heating systems can significantly reduce the electricity required to heat water, making them an increasingly attractive option for households wanting greater energy efficiency. The business also installs solar hot water systems, giving customers another environmentally friendly solution that can lower ongoing energy bills and reduce reliance on traditional electricity or gas. With more than 30 years of plumbing experience behind the business, Matthew says H2Flow combines technical expertise with a strong commitment to workmanship. It is also a member of Master Plumbers giving customers additional confidence that work is completed to recognised industry standards. H2Flow works in Christchurch, Lincoln, Rolleston, Leeston, Rangiora and Banks Peninsula. Matthew says despite the wide variety of work the company undertakes, the goal remains the same. “We’re passionate about delivering a high-quality service and helping clients achieve the results they want.”
RkJQdWJsaXNoZXIy NDc2Mzg=