challenges that add to our existing mental and emotional load. There is sometimes a more respectful interpretation of a situation or perspective, and of course a default. Exploring the values and expectations of others to create a more balanced environment with a focus on wellbeing and collaboration can be transformational: not only for your people, but for your business. Creating a Supportive and Inclusive Culture Having a masterplan, with responsibility and accountability for taking sustained action, can change the whole feel of a workplace. When our people have committed to the larger vision, they are more invested, loyal and can enjoy a greater sense of job security. Internal discussion, even during dispute or complaint resolution, is often more productive if our people are aligned and consistent about the ways challenges are approached in the centre. Sharing knowledge and difficult experiences is a healthy exercise which can enhance shared knowledge and highlight ways to manage situations differently. Emotional Intelligence for Brand and Reputation Emotional awareness (both self and environmental) can be considered a form of brand and reputation management. How we react or respond when triggered creates a lasting impression on anyone we interact with. Over time, how we are perceived by our community becomes our culture. Therefore, we should always consider the impact of emotional intelligence in our work. Gratitude and appreciation, paying it forwards (and backwards!) makes a huge difference to how ECE leaders and teachers feel at the end of a day. Interweaving recognition and celebration of small positive changes in daily activities and team meetings will foster a sense of growth and enhance emotional intelligence within your centre. Visit Vicky’s website for more information or to make a booking About the Author Vicky Evans is a certified Leadership and Life Coach, Workshop Facilitator, and Founder of Coaching Solutions Ltd. With over twenty years of corporate experience, she offers professional and executive coaching aimed at improving confidence, productivity and success. Vicky works with individuals, teams, and organisations to help them grow both personally and professionally and collaborates with clients to develop strategies for their unique circumstances. A recent customer (Centre Manager) had this to say: “We have a team member who has a big heart, such a strong work ethic and a strong sense of responsibility but her low emotional intelligence was damaging relationships within the team. Vicky's coaching helped to slow her reactivity down, process her situations better and use strategies for communication that have helped to improve her relationships with colleagues.” July 2025 { 29 }
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