102 | Communication keeps clients coming back Refresh Renovations Waikato offers full home renovations, kitchen and bathroom upgrades, home extensions, and garage conversions. BUILDING Refresh Renovations Waikato T T Kelly Deeks “We produce rendered drawings that are almost photo-realistic, so clients can see what their home could look like.” Homeowners across the Waikato are returning to Refresh Renovations again and again, a testament to the company’s focus on quality, reliability, and ongoing relationships with clients. Led by renovation consultant Steve Roper, the business has been transforming local homes for 12 years, managing projects from initial concept and design through to completed builds. Steve says the company’s approach is centred on keeping clients front of mind long after a project is finished. “What we really aim for is an ongoing relationship,” he says. “Houses always need something done, whether it’s a kitchen or bathroom, some painting or wallpapering, or a bigger renovation down the track. Many of our clients keep coming back for multiple projects.” Some clients start with small renovations before expanding to larger, more complex projects. “One client began with a walk-in wardrobe,” Steve says. “From there the work kept expanding, and we ended up working on her property for 18 months. Repeat business like that is common for us, and it shows the value of our maintaining communication with them after their project is finished, and of course doing a great job the first time and every time.” Refresh Renovations Waikato offers full home renovations, kitchen and bathroom upgrades, home extensions, and garage conversions. Careful planning underpins every project. Work begins with discussions about the homeowner’s goals, followed by concept designs that evolve into detailed working plans and rendered drawings, giving clients a clear vision of their finished space. “We produce rendered drawings that are almost photo-realistic, so clients can see what their home could look like,” Steve says. “That helps people make confident decisions before we move into pricing and construction.” The design process involves close collaboration with specialist designers and draughting teams, supported by detailed surveys and photographs of the property. Once plans are finalised, Refresh Renovations manages the entire project, including consents, scheduling, and construction. Steve says having a reliable network of builders and subcontractors is essential to delivering consistent results. “We have our own builders and strong relationships with our trades,” he says. “Some have been working with us for more than 20 years. That continuity ensures quality and reliability for our clients.” The Waikato team also includes project manager Polly Mangan, who recently won Project Manager of the Year within the Refresh Renovations network. The business itself has received multiple customer service awards, reflecting the importance they place on communication and client satisfaction. Renovations can be disruptive, especially because families usually remain living in their homes during a Refresh Renovation, so managing expectations is critical. “We always explain there will be noise and dust, but we handle it as best we can,” Steve says. “We manage expectations and keep the home as clean and tidy as possible. We actually station one of our own vacuum cleaners at every home we’re working on.” For Steve, the ultimate goal is helping clients turn their ideas into spaces that work for how they live. “At the end of the day, we want to see our clients’ dreams and aspirations come to life in their homes,” he says. “If we do that well, they come back to us the next time they need something done.” ALL YOUR ROOF I NG NEEDS Highest quality workmanship guaranteed. We are proud to be recognised as a Licensed Building Practitioner and a member of the Roofing Association of New Zealand. • Commercial, rural and residential re-roofs • New Roofs • Roofing Repairs • Spouting, gutters and downpipes DRYWALL S ERV I CE S LTD Interior plastering specialist with 35 years experience Serving Hamilton and surrounding areas Wallace King | 021 627 258 | kingsdsltd@gmail.com Most painters promise a good job, we guarantee it. firstratefinish.co.nz 07 850 8106 | 027 273 4921 monty@ rstrate nish.co.nz NEW HOME | RENOVATION | RESIDENTIAL | COMMERCIAL
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