| 9 Wilson McKay REGIONAl Wilson McKay was named a finalist in this year’s Ōrākei Local Board Business Awards. Below, James McKay, left, and Colin McKay. Opposite page Tina Wilson. “We want clients to feel as though they are part of a personal relationship. We also want to continually improve the client experience: our responsiveness to their needs and ensuring they are happy with the level of service we provide.” That focus on continual improvement is something James brought with him from his previous career in aviation, where reviewing processes and looking for better ways of doing things was part of the job. “In aviation we were always looking at how we could improve performance and efficiency, reduce risk and accurately update procedures,” he says. “It is the same with the legal industry; it is always changing, as culture is changing, especially with the introduction of fast-paced technology such as AI, and we need to keep evolving and meeting clients’ needs.” Expert Mortgage Advice you can trust. First Home Buyers | Refinances | Investors Development Finance | Business & Commercial Finance Adam Day Mortgage Advisor 027 534 7824 adam@personalisedmortgages.co.nz Your insurance, personalised. We provide clear, trusted advice to help you protect your family and your business at every stage of life. Let’s Start the Conversation personalisedinsurances.co.nz 09 3566 999 info@personalisedinsurances.co.nz Bryan Screen
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