| 41 Evolved into a nationwide enterprise The annual Mother of All Clean Ups in Christchurch. This event draws together volunteers to collect rubbish around the city’s beaches, harbour and waterways. Citycare Water COMMUNITY www.sadt.co.nz admin@sadt.co.nz FREE PHONE: 0800 88 59 61 Proud to support Citycare Water ALWAYS BEFORE DIGGING As a provider of three waters services, Citycare Water maintains over 20,000 kilometres of piping networks that serve nearly a quarter of properties throughout the country. Since its formation in 1999 through the acquisition of the Works Operations Unit of Christchurch City Council, Citycare Water has evolved from a smaller company operating solely in Christchurch to a nationwide enterprise employing more than 600 people across multiple locations. Citycare Water’s operational model ensures it is integral to the communities it serves, working to build, maintain and manage water, wastewater and stormwater networks. Services include future-proofed three waters construction and maintenance solutions, long-term asset management and optimisation, network management and resilience solutions and design, construct and maintain water solutions. At the heart of Citycare Water’s operations is a commitment to innovation and technology in order to improve the services it provides. The company has invested heavily in smart meters and devices based on artificial intelligence and predictive machine learning technologies. These tools enhance network management via near real-time data analysis, supporting supply continuity, leak minimisation and water quality tracking. Everything it does is underscored by Citycare Water’s core values - We Discover, We Deliver, We Care and We are Safe. The company invests substantially in its workforce, supporting career growth and skills development. Health and safety remains paramount with a focus on active involvement and engagement around critical risk activities to help keep people safe when they’re at work in recognition that people are at the centre of Citycare Water’s operations. Environmental responsibility is woven into Citycare Water’s business fabric through its Environmental Management Framework, which integrates environmental considerations into daily operations and complies with ISO 14001 Environmental Management Systems requirements. Citycare Water is committed to embedding the principles of Te Tiriti o Waitangi and giving effect to Te Mana o Te Wai, recognising the importance of waterway health and wellbeing for all New Zealanders. Community engagement is another significant aspect of the company’s ethos. Across the country Citycare Water has been involved in local environmental initiatives as well as educational and career development programmes. These include volunteer events with Conservation Volunteers and sponsorship of the Tread Lightly Trust Drain Game in Auckland. The company’s strong community presence can be seen in its education and career- building programs, which raise awareness of the opportunities within the Three Waters operations for the next generation. Citycare Water takes a whole-of-life approach and has built a track record of maintaining service continuity even during severe natural disasters. The company’s reputation as a first responder during crises was cemented following the 2010/11 Canterbury earthquakes, which forced it to develop emergency response capabilities as part of its core model. Since then Citycare Water has responded to earthquakes in Christchurch, Kaikoura and Wellington, significant flooding events throughout the country and the Port Hills fires indicating how Citycare Water has established itself as an important player in ensuring New Zealanders have continued access to ‘Wai Ora – Safe Water for Life’ when they need it the most.
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