54 | PROPERTY Quinovic Whangarei T T Nicki Woodlock Communication sets franchise apart Quinovic Whangarei is led by general manager Andrea Phelan, who has grown the business from the ground up since 2018 to now managing over 300 properties. This award-winning franchise has earned multiple accolades “In our industry, it’s all about communication. The more you communicate on a personal level – with both the tenant and landlord – the happier everyone is.” With a sole focus on residential property management, and a unique franchise model, Quinovic Property Management stands apart in the industry. The nationwide network of 34 owner-operated franchises across New Zealand was established in 1988, and in the more than three decades since then, the group has been entrusted with over 135,000 tenancies. Property owners and tenants alike value Quinovic for its exceptional customer service, efficient management systems, and strong understanding of tenancy legislation. From sourcing quality tenants to handling legally compliant administration, Quinovic’s property managers bring decades of experience and use industry-leading technology to manage every aspect of a rental property on behalf of the owner. Quinovic has a Care and Return system grounded in service excellence that ensures that nothing is left to chance. Clients are provided with a quality property-management service that protects their property, optimises cash flow and cares for their tenants. Quinovic Whangarei is led by general manager Andrea Phelan, who has grown the business from the ground up since 2018 to now managing over 300 properties. This award-winning franchise has earned multiple accolades, including winner of Highest Portfolio Growth (2025), finalist for Franchise of the Year (2025), finalist for Overall Sales (2025), finalist for Customer Retention (2021) and Top Sales Growth (2020). With a dedicated team of six and continued strong growth, the branch is now seeking an additional property manager and new premises to support its expansion. “Property management is what we live and breathe,” says Andrea.. From sourcing reliable tenants to managing viewings, processing applications, ensuring rent is paid on time, and keeping up with compliance standards, the team at Quinovic handles it all. Regular inspections, responsive maintenance coordination, and clear communication mean property owners and tenants alike can count on a smooth, well-managed experience. “Most of our business is through word of mouth. We haven’t needed to advertise,” Andrea says, adding: “As long as a property is a compliant dwelling, we will manage it.” What sets Quinovic apart, according to Andrea, is communication. “In our industry, it’s all about communication. The more you communicate on a personal level – with both the tenant and landlord – the happier everyone is.” Technology is another key aspect of Quinovic’s operation. By using its own, purpose-built property-management software, designed to streamline operations and improve efficiency, staff are free to focus on delivering exceptional service. “The way we conduct our inspections is very thorough, with both the tenant and the landlord receiving reports. This helps with upkeep, maintaining the standard of the home, assists with property maintenance and keeps all parties happy,” Andrea explains. “When we do an entry report we record the property in a 360-degree recording in every room. We also record the property in 360 degrees after exit. “AI can pick up differences between entry and exit. “We can also use this virtual tour for advertising to provide a 360- degree view of a property online.” Quinovic Whangarei’s future plans include expanding its market share while continuing to deliver professional service backed by deep expertise in property management. As Andrea says, “We want to be known as professional, efficient and approachable.” For over 15 years, SATS has been revolutionising Smoke Alarm Compliance, making it smarter, faster, and effortless for Property Managers. Toni Nicol | North Island P: 021 337 060 E: tonileighn@sats.co.nz Kate Hince | Wellington / South Island P: 021 341 371 E: kateh@sats.co.nz More Info W: sats.co.nz E: info@sats.co.nz Ph: 0508 766 532 At SATS, we specialise in smoke alarm compliance and safety solutions for residential rental properties. Our target audience includes property managers, landlords, and real estate offices seeking dependable, compliant, and professional servicing. Through cutting-edge technology, AI-powered automation, and seamless software integrations, we eliminate the complexity of compliance. Our dedicated in-house team partners closely with property professionals to ensure every property stays safe, compliant, and completely stress-free. Property Managers choose SATS, Because Experience Matters. Why SATS? •We’re New Zealand’s smoke alarm compliance specialists. •We don’t use contractors. We believe that an integrated, well-formed team offers the highest level of client support. • 7 year manufacturer warranty on alarms * (*SATS warranty is for the life of the alarm whilst the property is under a service agreement with SATS.) • Fully tax deductible •We keep comprehensive property records and verify that the alarms meet current NZ legislation protecting you from fines of up to $7200. BDMContacts
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